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RingCentral Phone

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[External Forwarding] - Choose the caller ID

Currently ringcentral uses "Superadmin" as a proxy-number to call any external forwarding numbers. I'd like this to be changed if possible as an option to select which "available number slot" would "you" like to be used to be displayed as an exter...
Slobodan Cvjeticanin 10 months ago in RingCentral Phone 0 Under review

Allow users to make a call from a presence line

We have several locations where there are multiple people sharing a classroom. We have a user assigned to the handset and have several presence users on the handset. They are able pickup a call to their extension but unable to use their extension ...
Carlos Couto 10 months ago in RingCentral Phone 0 Under review

Transfer to an extension from a cell phone

All of our agents use their cell phone as a virtual extension. When call call is transferred to them from RC, sometimes they need to transfer the call to another user/extension. It would be awesome if they could do that without using the RC app.
Guest over 1 year ago in RingCentral Phone 2 Under review

Report for Parked calls

I would like to be able to pull a report of my park keys. I would like to know how long a call is on hold/park and who parked the call.
Guest over 1 year ago in RingCentral Phone 0 Under review

Add a way to add an "office" phone ext located near a wireless connected PC

this would be useful when the modem is located on the far side of the house
101 Bob 10 months ago in RingCentral Phone 0 Under review

Alternate Phone Calls Between Groups

As we are growing local business we would like to be able to have a phone number that is listed on or website and when a customer calls that number it will alternately ring between two phone groups (two stores) to distribute the customers evenly.
Guest over 1 year ago in RingCentral Phone 0 Under review

Analytics of Inbound calls on a Ring Group

In a ring group, multiple call staff can be answering the phone. It would be helpful to know on Analytics which user is taking how many calls, and for how long.
Morgan Flynn 10 months ago in RingCentral Phone 2 Under review

Allow spoofing of outbound caller ID after verifying ownership of spoofed number

It would be very helpful in making sales if I could make a new RingCentral system spoof the not-yet-ported or un-portable number of the customer after going through a process of proving that they own the number. Many people will not answer a call ...
Christopher Nelson over 1 year ago in RingCentral Phone 0 Under review

Shared fax for outbound sending

A feature that allows multiple users to be able to send and receiving faxes on behalf of a shared fax user. The multiple users would be able to send faxes with the cover page reflecting the shared fax user phone numbers and details.
Guest over 1 year ago in RingCentral Phone 0 Under review

Feature of Ring Back Ring Tone

Hello Ring Central, A lot of our customers are asking for the feature Ring Back Ring Tone. If the customer has been in a hold for x amount of time and the phone rings back to the main line, the system should recognize it as an existing call and no...
Guest over 1 year ago in RingCentral Phone 0 Under review