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Expand the video messaging

We just got the December update allowing videos to be messaged within the mobile app. It's great. But we want to have this ability within the desktop and the ability to video text people outside the company
John Wilkinson about 2 years ago in RingCentral Phone 1 Under review

View all messages I've sent

It would be helpful if I could view all the direct messages I've sent to all other users in my company in one place - the same way you can search for a key word to see all conversation on that key word. This would be helpful for accountability. Pr...
Juana - Juanita - Chavez she|her about 2 years ago in RingCentral Phone 0 Under review

Calling Waiting On Business Lines

There should be an option to be able to place calls on hold and answer other calls on the same phone. Right now because 3 phones share the same main line I'm having to run from one desk to the other and place on hold even though their all calling ...
Hillary Mezzacasa about 2 years ago in RingCentral Phone 1 Under review

Restrict User's Ability to Change Voicemail Attachments and Voicemail to Text Settings

For financial companies, this is an important security enhancement. You can apply a template to turn these features off today, but users are able to turn them back on. If you restrict access to these features, it also restricts users access to bas...
Clark Bergholtz about 2 years ago in RingCentral Phone 0 Under review

Callback Prompt

Callback prompt feature that alerts a user on the phone to call back, so when they get off the phone, they would have a blinking light and could pick up and call back the person who left you the call back prompt.
Andy Koe about 2 years ago in RingCentral Phone 0 Under review

Increase number of recipients to receive notifications on a message-only extension

It would be really helpful to increase the limit of recipients from 5 - we use this feature for emergency after-hours requests from our clients and as a company focused on tip-top customer service, we would like for all employees to receive these ...
Stuart Hope about 2 years ago in RingCentral Phone 0 Under review

Simultaneous phone ringing to all office personnel on incoming calls.

Give the option to set up an unlimited number of users to receive incoming calls simultaneous instead of the standard rotating or fixed order in small groups. Using rotating or fixed groups doesn't allow someone to pick up a call unless their phon...
Dave Pritchard about 2 years ago in RingCentral Phone 0 Under review

Send calls to Teams in E164 format

Send calls to Teams in E164 format. Teams is expecting calls from Ring Central (direct routing provider) to be sent in E164 format, which is a standard. This would properly resolve numbers to our Teams and Outlook contacts.
Chris Horswill about 2 years ago in RingCentral Phone 0 Under review

Fast Forward/Rewind controls on voicemail via deskphones

My users would absolutely love to have the ability to fast forward and rewind through long voicemail messages. They are able to do this from the visual UI when logged in to the service web or apps, however most of our users work from desk phones, ...
Elyse Watts about 2 years ago in RingCentral Phone 2 Under review

Forward main number calls to an external number from a desk phone and app on demand

We have smaller office and when everyone leaves for lunch, we would like to forward the main number to a calling service we pay for. Presently, we can do this by dialing #72 and then the number and when we get back, we dial #73 to unforward them. ...
Frank Prepsel about 2 years ago in RingCentral Phone 0 Under review