RingCentral Phone

We need the ability to send SMS to contacts in a group without each recipient seeing the others' responses.

When fininsh a call in q quque with wrap up time the wrap up time should block call from all queus. Right now if a person is a memer of multiple queues, the wrapup time has no real purpose as you can get calls for any of the other queues during yo...

We are coming over from Mitel and were hoping for some feature parity between our old system and our new system. There was one feature in particular that was very useful called Monitor Extensions. There is something similar with Presence keys on R...

("calls are recorded and monitored " can be introduced at the start of the hold music so that every parked call gets this message) It is a big issue for us if calls grabbed from a park location are not being recorded (despite being an inbound call...

Our users will be alerted to the park every 30 seconds until it is answered. This will help on our floor to make sure that a parked call does not go unanswered.

When we send an SMS to a group via Google Voice, or just via a mobile number, RingCentral receives texts not in group chats, but in direct messages from the sender. So when someone sends a text to a group - then Ringcentral will receive SMS in a g...

I know this can be achieved using custom rules but most users aren't comfortable using them, a simple block list would be wonderful

Hi, it would be greatly appreciated if you were able to customize a ringtone for the plug-in like you can for the app version. The ringtone assigned is a bit obnoxious and distracting when you are fielding a rate of call-ins as a team. Thanks!

I have 3 phone numbers under my one account; each phone number is for a different company. There is 1 main line for one company, and then 2 virtual lines for the other 2 companies. I would like for when the calls come in on my ring central app to ...

Recently had an issue where I answered a call to our main number (call queue). When I tried to transfer it, my computer froze up. I could still talk to the caller, but I couldn't do anything to the call. It would've been nice if another call queue...