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RingCentral Phone

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The ability to turn off faxing entirely

I think the subject line says it all. Faxing is antiquated and we don't use it. It came with Ring Central and all that I ever get on there is spam. I don't advertise a fax number and don't want it.
Guest almost 2 years ago in RingCentral Phone 0 Under review

Simultaneous phone ringing to all office personnel on incoming calls.

Give the option to set up an unlimited number of users to receive incoming calls simultaneous instead of the standard rotating or fixed order in small groups. Using rotating or fixed groups doesn't allow someone to pick up a call unless their phon...
Dave Pritchard over 1 year ago in RingCentral Phone 0 Under review

"If you know your party's extension, you may dial it at anytime" option in Multi Level IVR

This is a very common feature with most IVRs and is a widely used option for companies of all sizes. Obviously, this could be difficult since 0-9 prompts are assigned, and all extensions would start with one of those numbers. Basically, there coul...
Alex Reed over 1 year ago in RingCentral Phone 2 Already exists

Conference call reporting

We need to be able to run a report to include calls where the initial caller is connected to someone and then adds another number to the call. We typically record those calls but noticed when trying to find it in the call log, it doesn't show the ...
Mendy Luther over 2 years ago in RingCentral Phone 0 Under review

Additional Key Presses in IVR Menu

It would be helpful to be able to have more than 10 Key Presses for our IVR Menu.
Guest over 2 years ago in RingCentral Phone 1 Under review

Upload a video to texts (currently limited by size allowed in upload of MB)

For our business we would like to be able to text videos like we do from our non-Ring Central lines. Currently the MB limit is keeping our business team from executing this function.
Guest almost 2 years ago in RingCentral Phone 0 Under review

HandOff Transfer Option

Hi! Can we do a hand off option when transferring the call? There is a merge option but when a person who initiated it ended the call, the phone call ends altogether. Can we do it so that 3 phone calls is together on 1 line for a proper hand off a...
Guest almost 2 years ago in RingCentral Phone 1 Under review

Initiate call from software to any RC device

You should be able to look for a contact in the RC software on computer and then then when you click on the phone option have the ability to click and initiate the call on computer application, deskphone or app on cell phone. For instance, I would...
Eric Lehman 6 months ago in RingCentral Phone 0 Under review

Allow MUTE recording announcement (in Automatic Call Recording) to be customized.

This feature does not currently exist. With Automatic Call Recording active, I would like to be able to customize the announcement that is made when a user presses *9 to mute and unmute a recording (for collecting sensitive information like credit...
Dr. Dodson 400 12 months ago in RingCentral Phone 0 Under review

Limiting dial-by-name directory to the site

We would like to have the dial-by-name restricted to the the site that the users are assigned to. Currently, when the site other than the "Main Site" is dialed and the dial-by-name option is selected, the all of the users are searched instead of t...
Jack Spaulding 6 months ago in RingCentral Phone 0 Under review