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The RingCentral Ideas portal will be offline from February 25 until February 29 while we complete our transition. To learn more about this change, read our announcement in the RingCentral Community.

Coming March 1st: A new & improved Ideas Portal! The Ideas Portal will be under construction and offline February 25th - February 29th. Click here to learn more about this change.

RingCentral Phone

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Caller ID when engaged on a call..

Need caller ID to come through when engaged on a call.. This can happen but the feature to turn off ringing when on PARK is disabled. We would like to have both.
356-NY Phone 1 about 2 years ago in RingCentral Phone 0 Under review

Call Forwarding Rules Based on RingCentral Contact Category

It would be really great to have a custom forwarding rule based on RingCentral Contacts that have a specific tag or category. This would make the routing of calls directly to the appropriate extension much faster and easier.
Chad Dixon about 2 years ago in RingCentral Phone 0 Under review

Listen to the entire Message/Prompt before selection

Is there a way to make callers, listen to the entire message/prompts before they can make a selection? Currently, they can interrupt the prompts by pressing a number. We do NOT want them to be able to interrupt the prompts. This will make them lis...
Ruby Rodriguez about 2 years ago in RingCentral Phone 0 Under review

User should be able to pick up calls placed on hold even if another extension ansewered their phone

Our phones are setup so that all calls forward to a specific extension (e.g. user 1) and then a ring group simultaneously rings all other extensions. If user 1 picks up the call and wants to give the call to a different extension, the call can be ...
Jason Hicks about 2 years ago in RingCentral Phone 0 Under review

Add a place for phone extensions on the contact page

It is very time consuming to have to look up a clients extension because it cannot be stored in the contacts. When I asked someone in your company they suggested I add the extension to the persons last name, that is a very clumsy fix.
Dianna Bourque about 2 years ago in RingCentral Phone 0 Under review

Use star code change IVR

Ability to use star codes, like *72 for example, to change IVR. would facilitate ability to do a quick swap to after hours menus without website required
Andrew Conti about 2 years ago in RingCentral Phone 0 Under review

Preserve Ring Central Fax subject on the Fax sent receipt email.

Preserve Ring Central Fax subject on the Fax sent receipt email. When users send many faxes a day they would find it useful to have the subject sent with the fax to be included in the subject heading on the fax receipt. Then they know if the fax t...
Chris Horswill about 2 years ago in RingCentral Phone 0 Under review

Forward Unanswered Call From Queue to External RingCentral Number in Different Account

I am looking to have a call forwarded to our corporate office (is also RingCentral, but different account) if someone at a specific location does not answer a call in a queue after a certain amount of rings, or time. As a secondary feature, to hav...
Four Points Admin about 2 years ago in RingCentral Phone 1 Under review

Voice Mail - Press # for more Options - Need to upload a custom Greeting / Voice Prompt

When you are leaving a VM there is an option to press # for more options. This brings up a female voice prompt with more instructions. We would like to be able to upload our own voice prompt for this. We have paid for a Voice over actor for all me...
john bermudez about 2 years ago in RingCentral Phone 1 Under review

Disable the * key press - For checking voicemail while in a queue

Currently if you are in a queue you can press * to bring up the VM pin prompt to check voice mail if you are an admin. The Problem is that when a general caller is in the queue and they press star they also get the Voice mail pin prompt. the real ...
john bermudez about 2 years ago in RingCentral Phone 0 Under review