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RingCentral Phone

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Call Monitoring an extension indefinitely, through all calls/call attempts. -Not just one call at a time...

Monitoring Feature REQUEST When we used to have Vonage, when you monitored someone, your extension "sat" above the monitored extension, hearing every call that came in. Currently, RingCentral customers can only use the monitor button for o...
Monroe Thompson over 1 year ago in RingCentral Phone 1 Under review

Support Current Cisco 8861 Firmware 11.3

Please start supporting the latest version firmware for the Cisco 8861 phones. Besides improving call quality with headsets, and features, it corrects many security vulnerabilities. The only officially version that RC supports (11.1) is riddled wi...
Guest almost 2 years ago in RingCentral Phone 9 Under review

voice directory

In our old phone system many users would use the voice directory to call other people in the organization. They would pick up the phone, say the name of the user that they wanted to call. The name of the extension that they were being connected wo...
Nathan Boyer almost 2 years ago in RingCentral Phone 0 Under review

Allow Queue Extension on Phone Line Keys through Presence

Currently only users and park locations are allowed as allowable extensions on the side car of the phones and line keys. It would be great to allow queue extensions as well.
Guest almost 2 years ago in RingCentral Phone 0 Under review

Fax without voicemail

Apparently if you turn off accept messages in order to stop voicemails you also lose the ability to receive faxes.
Guest almost 2 years ago in RingCentral Phone 0 Under review

Restore deleted text messages

Need to have access for deleted text messages
Studio Sanctuary almost 2 years ago in RingCentral Phone 0 Under review

Live Dictation of Phone Calls and Meetings (Speech-to-text)

Speech-to-text dictation of voicemails already exists, but for the benefit of hard of hearing users we would love to see a feature where phone calls could also have dictation in real time. Could be used for meetings as well.
Daniel Raiche almost 2 years ago in RingCentral Phone 0 Under review

Copy phone number of ACTIVE caller

Currently we can only copy the phone number of the caller once he/she has hung up using this method (see gif) It would be great if we could simply copy the number of an active caller. A simple "right click on the phone number calling you" and "cop...
John almost 2 years ago in RingCentral Phone 0 Under review

DND on all Deskphones

I would like to see a feature on all Ring Central Deskphones, to integrate their DND status with all other agents/ representatives in the company. We can see when they are on a call, or placed a call on hold, but cannot see if they are on DND. Thi...
Jordan Wright almost 2 years ago in RingCentral Phone 0 Under review

Custom recording of name pronunciation when you leave a voicemail for another user

When you call to leave a voicemail for another user, and listen to the message on your Polycom desk phone, it announces who the voicemail is from using a computer generated computer. I've been told there is no way to currently change this. We've d...
Chris Lehrmann almost 2 years ago in RingCentral Phone 0 Under review