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RingCentral Phone

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Include "Called Number--User Direct Line" variable in Call Handling Template Menu

When making a Call Handling template, you do not have the option to create a condition for "Called Number." This may have a variety of use cases, but in my case, I would like to apply a rule to all users that when a fax is sent to their direct lin...
Guest over 1 year ago in RingCentral Phone 0 Under review

Hold music doesn't respect party placing call on hold, uses target

The hold music between two RingCentral parties uses the settings for the person called, not the party that places the cold on hold. This is bug as it doesn't respect the settings of the party placing the call on hold.
Lenard Fudala over 1 year ago in RingCentral Phone 0 Under review

Feature to notify a user that he is logged in to a HotDesk phone and the ability to choose to logout.

This feature will allow the user to logout via notification to be able to login to another HotDesk phone on another location. Without notifying the admin.
Guest over 1 year ago in RingCentral Phone 0 Under review

Once reached the VM, the system should send a Youtube link to the caller

I wanted to have the feature where the caller will receive a youtube link on their number after routing them to the voicemail
Guest over 1 year ago in RingCentral Phone 1 Under review

RingMe button to ring Call Queue

The customizable and embeddable RingMe button only allows you to specify an IVR or a User's extension. It would be beneficial to allow the call to ring into a call queue. We presently have queues set up for sales team and support team, but no way ...
Guest over 1 year ago in RingCentral Phone 0 Under review

Leave blank space between extension on the desk phone

It would be nice to be able to leave blank spots on the desk phone, when you have an extension insert. That way you can have your main people on the phone, and the rest will be on the extension insert instead of the misc. people split between the ...
Kayla Perez over 1 year ago in RingCentral Phone 0 Under review

Outbound Calling Blocked Numbers Notification

RingCentral periodically blocks US numbers due to suspected Fraud. It would help if we received an advance notice of this as well as what numbers are going to be blocked. There are instances where the numbers that end up being blocked are actually...
Guest over 1 year ago in RingCentral Phone 0 Under review

Custom recording of name pronunciation when you leave a voicemail for another user

When you call to leave a voicemail for another user, and listen to the message on your Polycom desk phone, it announces who the voicemail is from using a computer generated computer. I've been told there is no way to currently change this. We've d...
Chris Lehrmann over 1 year ago in RingCentral Phone 0 Under review

RingCentral Conference Add-on

When scheduling in google calendars, there is an option for a RingCentral Video Meeting Add-on. However, if one wants to schedule a meeting without video, there is no option for just adding a Conference call, which there should be instead of enter...
Guest over 1 year ago in RingCentral Phone 0 Under review

Ability to Respond to Paging

Our former (PBX) system let someone hear a page then pick up a phone and (after punching a button) be connected to the person making the page. So after a Page occurs, let the recipient hit a button (the "Page" button on a phone?) and be connected ...
Sanford Hess over 1 year ago in RingCentral Phone 0 Under review