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RingCentral Phone

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Notification when a user is available for a call or transfer

A notification is sent to an end-user that has toggled this feature on from the HUD within both the RingCentral App and RingCentral Phone App (Mostly Used), the Notification is sent to an End-user when another user is available for a call or trans...
Guest over 1 year ago in RingCentral Phone 0 Under review

It would be great to have RCS Text Messaging capabilities integrated into RingCentral.

As more carriers push for RCS text message status and typing indicators, RingCentral might do well to get ahead of the curve with integration across as many carriers as will cooperate.
Kyle Webb 10 months ago in RingCentral Phone / RingCentral Web/Desktop App 0 Under review

A call queue that tells client what number they are in line

Clients would more likely wait when they know they are in line and how long it may take. Rather than dropped calls.
Anthony D'Ascoli 10 months ago in RingCentral Phone 0 Under review

Disable DTMF Codes/Shortcuts

Hi, Could there be a way to disable DTMF codes? We have to test a fire alarm which includes pressing * when entering a code which then activates the DTMF shortcut rather than what we need the * function for.
Wayne Boyce (Ext:313) 10 months ago in RingCentral Phone 0 Under review

Warm Transfer to CCRN's

Yes, we can blind transfer to CCRN's, but not being able to transfer calls to our call centers is extremely inconveient.
Anthony Cherry over 1 year ago in RingCentral Phone 1 Under review

Maintain continuity of Ring Groups

We have run into issues when one deskphone in a ring group is unplugged for one reason or another and the ring group stops working correctly. The inbound call rings for maybe half a ring and then hangs up on the caller. We have also run into issue...
Susan Pieroni 10 months ago in RingCentral Phone 0 Under review

Add RingCentral phone link handler to browsers on install

When I click a web link, RingCentral isn't on the list of available phone apps by default in Chrome, Edge, IE. Firefox allows you to pick a program from Windows file explorer, but the other 3 don't, they just provide a static list. RC should ask t...
Dave Mathias 10 months ago in RingCentral Phone 1 Under review

Paging system to ring when phone rings either 24/7 or after hours

We have an Employee line that can't be heard unless near the phone This line rings a single phone that often goes unnoticed by our day shift crew and our night shift crew due to loud machinery or not being near the phone. We would like to be able ...
Randy George 11 months ago in RingCentral Phone 0 Under review

Transfer to an extension from a cell phone

All of our agents use their cell phone as a virtual extension. When call call is transferred to them from RC, sometimes they need to transfer the call to another user/extension. It would be awesome if they could do that without using the RC app.
Guest almost 2 years ago in RingCentral Phone 2 Under review

Report for Parked calls

I would like to be able to pull a report of my park keys. I would like to know how long a call is on hold/park and who parked the call.
Guest almost 2 years ago in RingCentral Phone 0 Under review