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RingCentral Phone

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Transfer to an extension from a cell phone

All of our agents use their cell phone as a virtual extension. When call call is transferred to them from RC, sometimes they need to transfer the call to another user/extension. It would be awesome if they could do that without using the RC app.
Guest almost 2 years ago in RingCentral Phone 2 Under review

Report for Parked calls

I would like to be able to pull a report of my park keys. I would like to know how long a call is on hold/park and who parked the call.
Guest almost 2 years ago in RingCentral Phone 0 Under review

Alternate Phone Calls Between Groups

As we are growing local business we would like to be able to have a phone number that is listed on or website and when a customer calls that number it will alternately ring between two phone groups (two stores) to distribute the customers evenly.
Guest almost 2 years ago in RingCentral Phone 0 Under review

Add the ability to transfer multiple parties to an extension

Sometimes our clients need translator services. We would like the ability to transfer our client and their translator (who's on a different line) to an extension. Currently, if we attempt this it disconnects both lines.
Charles Smith 11 months ago in RingCentral Phone 0 Under review

Allow calls from extension to extension 24/7 even if external calls are set by Custom Auto Receptionist Schedule

Allow calls from extension to extension 24/7 even if external calls are set by Custom Auto Receptionist Schedule or Custom Extension Schedule.
Parsons Service Writer 11 months ago in RingCentral Phone 0 Under review

Allow spoofing of outbound caller ID after verifying ownership of spoofed number

It would be very helpful in making sales if I could make a new RingCentral system spoof the not-yet-ported or un-portable number of the customer after going through a process of proving that they own the number. Many people will not answer a call ...
Christopher Nelson almost 2 years ago in RingCentral Phone 0 Under review

Shared fax for outbound sending

A feature that allows multiple users to be able to send and receiving faxes on behalf of a shared fax user. The multiple users would be able to send faxes with the cover page reflecting the shared fax user phone numbers and details.
Guest almost 2 years ago in RingCentral Phone 0 Under review

Feature of Ring Back Ring Tone

Hello Ring Central, A lot of our customers are asking for the feature Ring Back Ring Tone. If the customer has been in a hold for x amount of time and the phone rings back to the main line, the system should recognize it as an existing call and no...
Guest almost 2 years ago in RingCentral Phone 0 Under review

Park feature that everyone can see

If you park a customer using the park button then anyone in the business can see that there is a customer to be picked up. Anyone can answer it. Not the same as a hold button where only the person who selected hold could answer. Multiple park exte...
Guest almost 2 years ago in RingCentral Phone 0 Under review

Offer option to change voicemail format to a lossless format like ALAC instead of AAC

Current voicemails are saved in m4a using aac which is a lossy format. Converting to alac still using m4a would provide a lossless format and better quality for our business needs.
Guest almost 2 years ago in RingCentral Phone 1 Under review