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RingCentral Phone

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Ability to dial "0" (or whatever) to return to Autoattendant when reached voicemail.

When a user is routed to someone's voicemail would like the ability for user to press a number (for example, "0") to escape voicemail and return to call queue. This would allow someone to speak to another person instead of being forced to hang up ...
Guest over 2 years ago in RingCentral Phone 0 Under review

Survey option after phone call has ended

We use a hunt group within the Human Resources Department to answer Suez internal and external calls. We would like to employ a brief survey of questions after the call is completed to identify if their satisfaction level.
Guest over 2 years ago in RingCentral Phone 1 Under review

Set a Default Caller ID Based on Contact

We have two company lines based on geographic region and are looking to add more territories in the future. When someone calls or texts one number, it creates confusion if we forget to change the caller ID and they get a call or text back from our...
Dave Doll over 1 year ago in RingCentral Phone 0 Under review

Auto answer for agents when the call homes automatically delivered to the first avialable agent.

Would helo with the produtivity. Agent doesnt have the option to decline and no delay in call being picked up.
Benny Vasquez 10 months ago in RingCentral Phone 0 Under review

Allow Dialpad to open in standalone window that can be moved outside of the app.

Allowing the dialpad window to move outside the app would allow a user to make calls easily without having to utilize as many computer resources and screen real estate. The app will already open a standalone window when a call is received, so it j...
Carter Fliss 10 months ago in RingCentral Phone / RingCentral Web/Desktop App 0 Under review

when i message or try to contact any inactive user , i will automatically get a message or pop up like " this user is not active" or " This User is Not Available".

its is userfull becuase every user have not admin rights , so he or she is not able to understand whether that user is active or not.
Manish Tiwari 10 months ago in RingCentral Phone / RingCentral Web/Desktop App 1 Under review

Changing Dialing Codes

A way to change the dialling code so that it appears as if you are calling from a local number each time
Simon King 10 months ago in RingCentral Phone 0 Under review

Spam and Robo Calls

We receive at least 28 spam calls every week; please do more to stop this.
Jill Tuttle 10 months ago in RingCentral Phone 0 Under review

Additional Reporting Feature on Call Log: How long it takes to answer a call

Provide management with an effective reporting tool on how long it takes employees to answer calls. This will allows companies to improve their scalability.
Guest over 2 years ago in RingCentral Phone 1 Under review

Phone should also be programmed to indicate when Offline and Do Not Disturb

If this feature was applied, it will allow you, at-a-glance, to not send or forward calls to requested destination
Johnnie Keller 10 months ago in RingCentral Phone 0 Under review