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RingCentral Phone

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Disabling HUD company-wide

We're all getting tired of everyone else knowing exactly with whom we are speaking and for how long. I.E. getting a follow-up IM with the question, "Will you please call me after you're done speaking with John?" That kind of thing. Too intrusive.
Guest over 2 years ago in RingCentral Phone 4 Under review

Support Current Cisco 8861 Firmware 11.3

Please start supporting the latest version firmware for the Cisco 8861 phones. Besides improving call quality with headsets, and features, it corrects many security vulnerabilities. The only officially version that RC supports (11.1) is riddled wi...
Guest almost 3 years ago in RingCentral Phone 9 Under review

The capability to send an auto reply to a sender of a fax after hours, effectively giving confirmation that the fax was indeed received.

While there isn't any current turnkey solution for this, a user could have the fax notification go to a mailbox that has after hours email rules and the auto reply email could come from there. See also: https://community.ringcentral.com/questions...
Justin Mead over 3 years ago in RingCentral Phone 0 Future consideration

Reach into multiple Inboxes to listen to and administer more than just your own inbox

I Login to my RingCentral Phone using my extention... but, our company operateds on a call-back system where incoming calls to our support department must leave a message for us to return. Those incoming messages are dropped into the "support" inb...
Doug Ritchie 6 months ago in RingCentral Phone 0 New

One-Time Password/Two-Factor Authentication

Ability to receive One-Time Password/Two-Factor Authentication from Alibaba.com Reference: Bandwidth. Facebook Google Instagram Outlook Twitter Venmo Wells Fargo Tinder Zelle Ameriprise Financial WhatsApp
Noah Dankworth 12 months ago in RingCentral Phone 0 Under review

Disable DTMF Codes/Shortcuts

Hi, Could there be a way to disable DTMF codes? We have to test a fire alarm which includes pressing * when entering a code which then activates the DTMF shortcut rather than what we need the * function for.
Wayne Boyce (Ext:313) almost 2 years ago in RingCentral Phone 3 Under review

I have Ring Central Service - Requesting and email format ie. my ringcentral 7 digit phone number xxxxxxxxxx@ringcentral.com or First.Last@ringcentral.com to send server alerts to mobile notifications

I have Ring Central Service - Requesting and email format ie. my ringcentral 7 digit phone number xxxxxxxxxx@ringcentral.com or First.Last@ringcentral.com to send server alerts to mobile notifications
Guest almost 3 years ago in RingCentral Phone 2 Will not implement

Recording message after customer has been put on hold

When a customer calls, I can review the conversation up until the time I place the customer on park to contact the agent. When I get back on the phone with the customer, the recording is not operable. For example, I received a call from a customer...
Amanda Bartlett 6 months ago in RingCentral Phone 0 New

Centralized viewing of voicemails, texts, call logs, contacts

Our company would greatly benefit from the ability to share data and viewing permissions for all numbers. Especially if we can go between a "teams/multiplayer" view which has tags and internal tooling to show which person interacted at which stage...
Nick Farquhar 12 months ago in RingCentral Phone 0 Under review

Report to view what numbers were on a conference call

We use our Ring Central Conference Call number extensively, but I am unable to tell who (what phone number) is actually in attendance and for how long. This would be a great feature to help me manage my operation.
John Woodall over 1 year ago in RingCentral Phone 0 Under review