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Add option to dock the app somewhere on screen.

Other phone applications I have used allow the user to dock the app somewhere on screen which I greatly appreciated. It was convenient and made certain app features much more visible. This seems like a "no-brainer".
Guest over 1 year ago in RingCentral Phone 0 Under review

Single Call Handling for users that are working Queue Calls.

We have users that are what we call "Customer Service Reps" Primary function is to take inbound calls from the queue, while they won't get presented a second call from a queue, they are getting interrupted by DID calls and Transferred calls, this ...
Guest about 2 years ago in RingCentral Phone 0 Under review

Need a "SEARCH" section/option on the configuration and setup page in the the "Admin Portal" and "My Extension" pages!

I have had to go to Google to find out the information about setting up our new phone system, and MANY times the Google information is "out of date". ALSO, the support team has a hard time understanding my questions, and has been little or "NO HEL...
Office Manager about 1 year ago in RingCentral Phone 1 Under review

Block a range of phone numbers

I am receiving 6-8 spam calls each day from a particular range of numbers. The numbers have the same area code and first four digits, but the last 3 digits vary. I cannot effectively manage 1000 (or more) numbers in my block list. The suggested so...
John Worley about 1 year ago in RingCentral Phone 1 Under review

RingCentral Phone for IT download or to be able to integrate Microsoft Office (Word, Excel, etc.) not just Outlook.

We have spreadsheets and documents with contacts shared with an office. Our new network is not compatible with the RingCentral Phone app where we could highlight a phone number, hit a hotkey and ringout the number. I've found the Chrome extension ...
Lisa Galasso over 1 year ago in RingCentral Phone 0 Under review

Volume Booster

There are a few people who are very soft spoken and it's hard to hear them when they talk on the phone (either with a hard phone or softphone/desktop). Is there any way that we can increase the volume for certain users so that their voice is boost...
Will Spragg 6 months ago in RingCentral Phone 0 Under review

Bypass Extension Greeting Internal call trnasfers

Would like the option to bypass the greeting when calls are transferred from/to an internal extension but leave the greeting intact when calls are made inbound to the direct number/extension.
Propel Technology 6 months ago in RingCentral Phone 0 Under review

Call Queue Hold Time Routing

Would be nice to be able to route calls to an overflow queue when maximum hold time for the queue has been reached. Currently the only option is to send the call to voicemail. The ability to send the call to another call queue would be very helpful.
Peter Meyer over 2 years ago in RingCentral Phone 3 Under review

Report to view what numbers were on a conference call

We use our Ring Central Conference Call number extensively, but I am unable to tell who (what phone number) is actually in attendance and for how long. This would be a great feature to help me manage my operation.
John Woodall 6 months ago in RingCentral Phone 0 Under review

Ability to Customize Conference Call greeting

We would like to be able to customize the conference call number's greeting. The default greeting tells participants to "Please announce yourself". This becomes very disruptive when a person arrives late. That greeting also does not address the in...
John Woodall 6 months ago in RingCentral Phone 0 Under review