Skip to Main Content

RingCentral Phone

Showing 1159

Ability to change or remove automatic SMS response

My team works in the digital healthcare field and we do a lot of telephonic outreach to engage patients in our program. When we send SMS messages and a patient replies "Stop" they receive an automatic response stating that future texts from this n...
Katherine Russell 12 months ago in RingCentral Phone 0 Under review

Change the city the phone number is tied to

When we phone out, our location on people's caller ID shows us located in a different city and province than where we are actually located. This is becoming a problem as people are sensitive to possible scams and/or want to deal with local compani...
Amanda Brulé over 1 year ago in RingCentral Phone 2 Already exists

When checking voicemails, have the caller's number read by digit, instead of as a number in the billions.

It's very disconcerting to hear the caller's number as "X billion, XXX million, XXX thousand, X hundred XX" instead of just reading each individual number like a phone number is traditionally read. "1-2-3-4-5-6-7-8-9-0"
Vicki Willems almost 3 years ago in RingCentral Phone 0 Under review

"Your call is being recorded" message in different languages and selectable by user/group's needs.

When recording calls, the warning message that tells the caller the call is being recorded is currently only in English. A user group would like to be able to have the recording in Spanish and/or Spanish & English combo announcement. Would als...
Guest over 2 years ago in RingCentral Phone 0 Under review

Make it easy to differentiate and sort by number receiving SMS/text

As a new RC customer I’m very disappointed that such a well developed program Does not offer the simple and extremely useful features included in many free or cheap texting apps ived had in the past. We need 3-4 different numbers for sms mms texti...
J P over 1 year ago in RingCentral Phone 1 Under review

Private Park ring reversion

Public Park has a reversion timer of 5 minutes after which it will return the call to the original person that parked the call.Private Park does not have this capability and calls can sit in that park location forever. We would like this feature t...
Guest over 2 years ago in RingCentral Phone 0 Under review

Add Global Speed dials

There is no place in Ring Central to add a global speed dial list in the Admin Portal? I know you can program a speed dial on a key on the phone keyset itself however, if the phone ever re-provisions those keys will be wiped out. Ring Central desp...
Nactel Admin 12 months ago in RingCentral Phone 0 Under review

Park callback is too fast, then drops the parked call

When I park a call after about 5 minutes it calls me back, then if I don't answer within perhaps 15 seconds it drops the call. This is both too fast for it to ring me back from a parked call in my opinion, and very bad for it to drop the call. As ...
Ben Miller 12 months ago in RingCentral Phone 0 Under review

Independent login/logout for desk phone and RC app for call queue members.

A call queue member may wish their desk phone to remain in queue but their software app not, and vice versa.
Stephen Shaffer over 1 year ago in RingCentral Phone 0 Under review

Text From Call Queue Direct Number

I am a full-access manager for 3 call queues that are set up with their own direct lines. I do not know how to respond to these text messages. I read online at this article (https://community.ringcentral.com/questions/89895/call-queue-texting.html...
Guest almost 2 years ago in RingCentral Phone 0 Under review