RingCentral Phone

We would like to allow our instructors to login to more than one hot desk phone at a time. Being a career tech school, our instructors that have both a class room and a lab. They would like to be able to log into both at the same time, so if someo...

Make it so when you go invisible, DND is enabled as well so you do not get calls. We have receptionist that sometimes leave during office hours and the DND status makes it look like they are in the office still when they are not.

Were unable to call a deaf/hard of hearing person on out telephones. In the UK to call a deaf person we need to dial 18001 + the number EG: 1800107555555556. This needs urgent attention please as its not professional that we cant call someone with...

We run a suicide prevention line and sometimes need to call 999. To support a volunteer to make a 999 call we need to us the *80/*81 live monitoring to support them though the call. Please could you enable this? Thanks

It is imperative that RingCentral become compliant with the STIR/SHAKEN protocols in Canada to authenticate and verify caller identification information for IP-based voice calls. The Canadian market regulator, the CRTC, in a decision dated 6 April...

Right now RC has a "wrap time" feature which is a great idea! However, it does not work when applied to a user who is extended over many call queues. According to the RC tech support rep I spoke with, wrap time is call queue specific and applies t...

When none of the members of a call queue answer, it would be nice if we could transfer them to the auto attendant so they could try to navigate to whom they wish to speak with or choose to leave a voicemail. The only options are currently leave a ...

Please allow us the option to remove the ignore button, so that agents do not have the ability to ignore incoming calls. Thank you!

We want to know how many customers press 1 for sales, 2 for service. This will allow us to track incoming sales calls etc...

Even dispatchers need a lunch break. Currently if an extension is assigned to a Pickup Member for a call queue, notifications that a call is available to be picked up still occur when the ext is set to DND. There is no way to silence the notificat...