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RingCentral Phone

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Call Queue Hold Time Routing

Would be nice to be able to route calls to an overflow queue when maximum hold time for the queue has been reached. Currently the only option is to send the call to voicemail. The ability to send the call to another call queue would be very helpful.
Peter Meyer over 2 years ago in RingCentral Phone 3 Under review

Page to all phones on site

Pages are currently limited to a small number of phones. I would love the option to do an all-office page. Could you please remove this count restriction?
Guest over 2 years ago in RingCentral Phone 1 Under review

Automatically Remove Users from Queue when "Away/Offline/Invisible"

If a user leaves the office and is away from their desk, they'll still rotate within the call queue. Invisible users should be treated the same as "do not disturb", so that if a user leaves for an extended period of time without disabling "queue c...
Matthew Pincoski over 2 years ago in RingCentral Phone 0 Under review

Report to view what numbers were on a conference call

We use our Ring Central Conference Call number extensively, but I am unable to tell who (what phone number) is actually in attendance and for how long. This would be a great feature to help me manage my operation.
John Woodall 6 months ago in RingCentral Phone 0 Under review

Ability to Customize Conference Call greeting

We would like to be able to customize the conference call number's greeting. The default greeting tells participants to "Please announce yourself". This becomes very disruptive when a person arrives late. That greeting also does not address the in...
John Woodall 6 months ago in RingCentral Phone 0 Under review

Filter

It would be great if items can be filtered so all the un-addressed items (voicemail/text) can be pulled for review
Candice Callender 6 months ago in RingCentral Phone 0 Under review

Setup On-Demand Call Listening Feature

We would like a feature that would allow users to add another user to a call so they can listen in only, but only on an on-demand basis, rather than a call monitoring group that allows every call to be listened to. This would be useful so that we ...
Evan Loewen 6 months ago in RingCentral Phone 0 Under review

Page Counter for Faxing

A page counter to show what page of the fax it is currently on.
Shawn Doerrer 6 months ago in RingCentral Phone 0 Under review

call queue identification

I am needing to be able to know what call queue I am answering, even when I am away from my desk. On our old digium system. I could get a announcement when I am answering for a specific queue. I have 3 queues currently. 2 are for our wholesale com...
Guest over 1 year ago in RingCentral Phone 1 Already exists

Ability to whitelist a single or multiple numbers in a blocked country.

At this point, it looks like the only way to contact a client in a blocked country is to unblock the whole country which can have negative repercussions. Add the ability to whitelist individual numbers in a blocked country so that clients in that ...
Guest about 2 years ago in RingCentral Phone 1 Under review