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RingCentral Phone

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Play a Recorded message during a call

Having a recorded greeting/information message to play during call would allow us to give daily updates to our customers.
Nicolas Durelli 9 months ago in RingCentral Phone 1 Needs more information

voice directory

In our old phone system many users would use the voice directory to call other people in the organization. They would pick up the phone, say the name of the user that they wanted to call. The name of the extension that they were being connected wo...
Nathan Boyer over 1 year ago in RingCentral Phone 0 Under review

View all messages I've sent

It would be helpful if I could view all the direct messages I've sent to all other users in my company in one place - the same way you can search for a key word to see all conversation on that key word. This would be helpful for accountability. Pr...
Juana - Juanita - Chavez she|her 9 months ago in RingCentral Phone 0 Under review

Live Dictation of Phone Calls and Meetings (Speech-to-text)

Speech-to-text dictation of voicemails already exists, but for the benefit of hard of hearing users we would love to see a feature where phone calls could also have dictation in real time. Could be used for meetings as well.
Daniel Raiche over 1 year ago in RingCentral Phone 0 Under review

Callback Prompt

Callback prompt feature that alerts a user on the phone to call back, so when they get off the phone, they would have a blinking light and could pick up and call back the person who left you the call back prompt.
Andy Koe 9 months ago in RingCentral Phone 0 Under review

Increase number of recipients to receive notifications on a message-only extension

It would be really helpful to increase the limit of recipients from 5 - we use this feature for emergency after-hours requests from our clients and as a company focused on tip-top customer service, we would like for all employees to receive these ...
Stuart Hope 9 months ago in RingCentral Phone 0 Under review

Send calls to Teams in E164 format

Send calls to Teams in E164 format. Teams is expecting calls from Ring Central (direct routing provider) to be sent in E164 format, which is a standard. This would properly resolve numbers to our Teams and Outlook contacts.
Chris Horswill 9 months ago in RingCentral Phone 0 Under review

"If you know your party's extension, you may dial it at anytime" option in Multi Level IVR

This is a very common feature with most IVRs and is a widely used option for companies of all sizes. Obviously, this could be difficult since 0-9 prompts are assigned, and all extensions would start with one of those numbers. Basically, there coul...
Alex Reed 9 months ago in RingCentral Phone 2 Already exists

Transfer to an extension from a cell phone

All of our agents use their cell phone as a virtual extension. When call call is transferred to them from RC, sometimes they need to transfer the call to another user/extension. It would be awesome if they could do that without using the RC app.
Guest over 1 year ago in RingCentral Phone 2 Under review

Report for Parked calls

I would like to be able to pull a report of my park keys. I would like to know how long a call is on hold/park and who parked the call.
Guest over 1 year ago in RingCentral Phone 0 Under review