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RingCentral Phone

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Caller ID on a Presence Button

We are using Mitel 6940 phones. When a Employee's number rings, it would be great for his/her assistant to see a caller ID on a line added with a presence key. They can currently answer but it is not obvious that the presence line is ringing. We t...
Phil Giordano 29 days ago in RingCentral Phone 0 New

Unlimited rings to user. Never go to Voice Mail

Would like to have a User profile that is used for a Ring Group to have unlimited rings and never go to voice mail.
Z.kts Admin about 1 month ago in RingCentral Phone 0 New

Ability to answer calls while on active call on a call queue without upgrading the plan for Call Queue pick up.

Customer said that this is a basic set up that they wanted to happen since it's being done from other companies. Customer doesn't want to upgrade her plan just for this feature.
Tester Account about 1 month ago in RingCentral Phone 0 New

Automated SMS when client leaves a voicemail

We would like to send an automated message to clients when they leave a voicemail simply indicating that we received the message and will address their concerns as soon as possible.
Front Desk about 1 month ago in RingCentral Phone 0 New

Bulk Contact Upload for Polycom desk phone

Currently contacts have to be manually added to Polycom VVX 410 - the phone cannot pull the imported contacts from the RingCentral cloud. A resolution for this would be much appreciated.
Ashley Gibson about 1 month ago in RingCentral Phone 0 New

Unique ringtone for Voicemail alerts

Would really appreciate custom ringtones for Voicemail alerts. I use RingCentral partly as a pager where people leave their number for me to call back, but with the gentle default alert, it's not necessarily catching my attention (especially at ni...
Bryan Chung about 1 month ago in RingCentral Phone 0 New

Voicemail Escalation

In Shoretel 14.2 and Shoretel Connect there used to be a scenario when a voicemail was not answered in so much time, it would escalate to another user (either emailing or dialing the user and saying "there is an unanswered message" or something li...
Richard Valenta about 1 month ago in RingCentral Phone 0 New

Outbound calling improvement

I get a complaint often that when users start to dial, the phone dials that initial digits (area code, etc) and says "extension not found" or some similar problem. There are probably timers at play with that? (and does that affect 911 call timing?...
Richard Valenta about 1 month ago in RingCentral Phone 0 New

Bug report: When an account is disabled or has only a disabled line, if in a queue it can disable the queue

We have experienced this on occasion-- someone would leave and their user either disabled or not would remain in a queue. Their previous phone (which had been reassigned) then acts disabled, even after reassignment and resync. The exact conditions...
Mike Masi about 1 month ago in RingCentral Phone 0 New

Disable Incoming Call Pop on Avaya J100 series phones

We have a request that Incoming Call Pop is DISABLED as default as part of the Auto-Provision process on Avaya J100 series phones. Customers migrating from IP Office (or Aura) are used to Call Appearances and toggling between calls (line 1, line 2...
Ritche Fixtel about 1 month ago in RingCentral Phone 0 New