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RingCentral Phone

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Allow callers to leave a voicemail without having to press pound

We have struggled with clients who say they leave a voicemail, but we never received it. Really they just did not press pound at the end of their voicemail. So, we never receive it, but then they are mad at us for never calling them back. It's bad...
Evans & Evans 2 months ago in RingCentral Phone 0 New

add on phone star 9 raiser your hand and star 6 unmute mute

add on phone star 9 raiser your hand and star 6 unmute mute and change name
BROOKLYN FAMILY SUPPORT SERVICE ADVISORY COUNCIL 2 months ago in RingCentral Phone 0 New

voicemail and fax sharing with my Virtual Recptionist

Hi, I am the admin, I am forwarding my call to my virtual receptionist. I would like to access any voicemails and faxed that she receives on her extension. Currently this is done my SMS or email notification, however I would like it to be in my ap...
ATUL MAINI 2 months ago in RingCentral Phone 0 New

Ability to use RingCentral Phone App for France phone numbers that is associated to a deskphone

This is normal behaviour for France when they use the RingCentral Phone app as a 2nd device. If they already have a deskphone assigned to a user, they will not have a direct dial option using the RingCentral Phone app. The recommendation is to use...
Mark Joaquin Marcelo 2 months ago in RingCentral Phone 0 New

Lead Vendor Custom Caller ID

We have several lead vendors We want the client to hear the name of our company when they call in, but we want our loan officers to be able to see the lead vendor name & the type of client they have on the phone when the call is coming in. So ...
CHRISTOPHER FLOYD 2 months ago in RingCentral Phone 0 New

Call Queue Forwarding to External Phone Number

We have users who can pick calls from a call queue through the RingCentral Application. If we set these users to have forwarded to external phone numbers while ringing the application at the same time, it only rings the application. A feature that...
Noah Dankworth 2 months ago in RingCentral Phone 0 New

Call Queue Advance without wait timer when all agents unavailable

You can reference my ticket with partner support number 20268830. If all members of a primary queue are made unavailable via DND or administrative action, calls presented to the primary queue should advance to the next call handling step without r...
Richard Neal 2 months ago in RingCentral Phone 0 New

Disable the computer screensaver when on an active call or meeting

When you are on an active RingCentral phone call or in a meeting, we would like to prevent your computer from engaging your screensaver when there is no keyboard or mouse activity. This is the behavior we experience with other similar applications...
Mike Tormanen 2 months ago in RingCentral Phone 0 New

Hire people to answer the phone in support so you dont sit on hold for over 2 hours

Hire people to answer the phone in support so you dont sit on hold for over 2 hours
Gary Pretzfeld 2 months ago in RingCentral Phone 0 New

No filters for spoofed calls

, i receive them but blocking doesnt seem to stop them. Stir/shaken is a total joke.
Cypress Devil 2 months ago in RingCentral Phone 0 New