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Remove a contact in a group message

When changes are made within a company, it would be nice if removing a contact in a group message could be done easily- without losing the message string.
Janel Enger about 2 months ago in RingCentral Phone 0 Under review

Remote Dialing of Desk Phone

The RingCentral App has integrations for web browsers and the ability to click to dial the phone app from a computer. An additional great addition would be to be able to click to dial the desk phone. We use YeaLink phones, and I know they have the...
Dean Fankhauser about 2 months ago in RingCentral Phone 0 Under review

Limit the number of voicemail messages allowed

We get a VERY high call volume to our emergency assistance extensions. Too many to be able to return their calls. So we would like to change the max voicemail message allowed to 40. So if a caller wants to leave a voicemail message and the mailbox...
Angie Grantland about 2 months ago in RingCentral Phone 0 Under review

Desk Phone presence

give the ability to add call queue or an IVR to the phone presence. This would make it easier for a user (in this case the receptionist) to transfer callers to an IVR or call Queue with the push of one button.
Mike Dickson about 2 months ago in RingCentral Phone 0 Under review

Add SMS Texting to BYOC Licensne

We switched a couple of our office locations to BYOC licensing and lost the ability to SMS Text. The SMS Text option should be added to the standard BYOC product license. It is a vey handy feature and our staff love it for communicating with our c...
Brian McDonald about 2 months ago in RingCentral Phone 0 Under review

default phone to do not disturb as soon as you are on a call...even for intercom calls.

If someone is on a call and we intercom them, they and the other person on the call can hear what we are saying.
Roxanne Gross about 2 months ago in RingCentral Phone 0 Under review

Missed call notifications should sync between desk phone and apps

We have different phone groups. When the phone rings and one member of the group picks up the phone, the other members of the group receive missed call notifications. They should not receive the notification unless all members do not pick up the p...
Jonathan Spiegel about 2 months ago in RingCentral Phone 0 Under review

Play an announcement before forwarding call to another extension

It would be great for our customers to know who their call is being forwarded to when an admin adjust a user's call handling setting to be forwarded to a co-worker. Adding a customizable announcement feature for fowarded calls would be benificial.
Aaliyah Muhammad about 2 months ago in RingCentral Phone 0 Under review

Custom Return Call Routing for Call Park Timeout

Most of our departments have centralized call routing in place, where calls come inbound into a central Call Queue, and we are broken up into multiple Company Sites based on physical / e911 location. If a user puts a call on Park and the timeout t...
Kevin Foster about 2 months ago in RingCentral Phone 0 Under review

Enable call log retrieval indefinitely into the past

I suggest that you enable call logs to be retrieved indefinitely into the past as I believe many users are like us - businesses who don't usually need to retrieve call logs except under unusual circumstances (like in our case, an IRS audit!). I ne...
Clement Chen about 2 months ago in RingCentral Phone 0 Under review