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RingCentral Phone

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View contacts from RC app and RC phone app to deskphone

View contacts from RC app and RC phone app to deskphone
Guest almost 3 years ago in RingCentral Phone 0 Future consideration

Removing Inbound Caller ID

I have a call center where all phones ring simultaneously. There are known GOOD and BAD inbound calls. The bad ones get missed because the agents dont want to talk to them. We need the ability to block the Caller ID so all calls look the same
Larry Olson almost 3 years ago in RingCentral Phone 2 Future consideration

Enhance Queue Interrupt Message Feature to Allow Multiple Interrupt Messages For Marketing Purposes

Currently Queues offer a "interrupt" feature that breaks into the music of a caller waiting in the queue. Some systems refer to it as a comfort message. Current Scenario: Elevator music is playing... It pauses, and a voice says, "Thanks for waitin...
Frank Busal-1100 almost 3 years ago in RingCentral Phone 1 Future consideration

Announcement Only Extensions- Post Announcement Destination Configurable

RC currently has "announcement only" extensions available. If you transfer a caller to the extension, it plays the announcement and then HANGS UP. It seems to me that "Announcement Only" extensions would be much more useful if you had a choice wha...
Frank Busal-1100 almost 3 years ago in RingCentral Phone 2 Future consideration

CapsuleCRM integration

all other CRM seem to be available, why not CapsuleCRM
Website Haycock 12 months ago in RingCentral Phone 1 Future consideration

Multi-Language dial-by-name in the IVR Menu

We have an IVR setup where the same choices and prompts are available in 2 languages press 1 for English and press 2 for French At any time a caller can dial 9 the access the dial-by-name directory If the users presses 1, then 9 The prompt plays i...
Guest almost 3 years ago in RingCentral Phone 0 Future consideration

Imprivata

Imprivata is a secure MFA solution typically installed on a device such as a cellphone. Since we are not issued cellphones, RingCentral is our only business solution for phone and SMS, it would only make sense for Imprivata to function through RC ...
David Shumard about 1 year ago in RingCentral Phone 1 Future consideration

Allow Call Recording Notification To Be Customizable Per Queue

We have different language queues but we can only have one Recording Notification and it is in English. It would be nice if we could customize this on a per queue level, so that callers who do not speak English understand that the call is being re...
Guest about 3 years ago in RingCentral Phone 2 Future consideration

The MSI for the latest desktop phone application should be available at the same time as a user is prompted to upgrade

Users typically see the opportunity to upgrade their RC desktop phone application prior to the same version MSI is available for download by IT admins. Since many users are not local admins of their machines, this causes many questions.
Guest about 3 years ago in RingCentral Phone 0 Future consideration

Increase number of rings for Limited Extensions

No description provided
SYYC Regional about 3 years ago in RingCentral Phone 1 Future consideration