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RingCentral Phone

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The MSI for the latest desktop phone application should be available at the same time as a user is prompted to upgrade

Users typically see the opportunity to upgrade their RC desktop phone application prior to the same version MSI is available for download by IT admins. Since many users are not local admins of their machines, this causes many questions.
Guest almost 2 years ago in RingCentral Phone 0 Future consideration

Respond to call via text after voice mail

Respond to call via text after voice mail and will receive text a message to reply or send message to the caller
Guest almost 2 years ago in RingCentral Phone 0 Future consideration

Allow users to record snippets of calls

Allow users to record snippets of calls. If we turn on that ALL calls are recorded, it removes ability for agent to record snippets.
Guest almost 2 years ago in RingCentral Phone 2 Future consideration

Prevent agents from disabling which q they are in or turning off q calls.

No description provided
Guest almost 2 years ago in RingCentral Phone 0 Future consideration

Call log for transferred calls

In the "All Calls" section, having a transferred calls section would be helpful. I answer incoming calls. Knowing what I have done with that call would be nice. I have to keep a monthly call log on paper as to who I transferred it to, if I hung up...
Tiffany Leicht over 1 year ago in RingCentral Phone 0 Future consideration

STANDALONE OR DOCKED CHAT WINDOW

I notice when chatting with someone, I can't navigate to another area without leaving the chat. can you make it that the chat window can be docked to a corner of the Ringcentral Webapp or Desktop app. Kinda like google does their chat. Thanks.
Guest over 1 year ago in RingCentral Phone 0 Future consideration

RingCentral Phone app allow To Voicemail option for call forwarding members

Hi, It would be best if the call forwarding members of another extension would have the ability to use To Voicemail when the calls ring on their RC Phone desktop app. Right now, To Voicemail option is only available if the call is to their direct ...
Guest over 1 year ago in RingCentral Phone 0 Future consideration

Hot Desk Phone: Selecting a number to assign to the phone.

When assigning a phone number to a Hot Desk phone, it auto assigns an available number. It would be nice to be able to select the area code instead of being assigned a random number in a different State.
Kyle Hogentogler over 1 year ago in RingCentral Phone 1 Future consideration

The capability to send an auto reply to a sender of a fax after hours, effectively giving confirmation that the fax was indeed received.

While there isn't any current turnkey solution for this, a user could have the fax notification go to a mailbox that has after hours email rules and the auto reply email could come from there. See also: https://community.ringcentral.com/questions...
Justin Mead almost 2 years ago in RingCentral Phone 0 Future consideration

Do you have a report that tells us the outbound caller ID for all our users and phones? At the moment we have to manually check everybody's account to see whether there outbound caller ID is correct on users who have more then one phone.

Do you have a report that tells us the outbound caller ID for all our users and phones? At the moment we have to manually check everybody's account to see whether there outbound caller ID is correct on users who have more then one phone.
Guest almost 2 years ago in RingCentral Phone 1 Future consideration