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RingCentral Phone

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Spam and Robo Calls

We receive at least 28 spam calls every week; please do more to stop this.
Jill Tuttle 19 days ago in RingCentral Phone 0 Under review

Voicemail drops

this voice be a great timesaver feature to be able to leave single voicemail drops with individual calls.
Guest 9 months ago in RingCentral Phone 4 Under review

IVR Feature: Pre-pend a message/greeting on the IVRs then resume

Please may we request a feature in RingCentral IVRs to update with a message/greeting before the main IVR prompt is played? Our use case is that during seasonal events our business would like to add a very short message onto all their existing mai...
Fraz Hamid 6 months ago in RingCentral Phone 1 Under review

Call Pickup Groups: Support Queue Calls

Hi, Please can you add support for queues in call pickup groups? We have a use case across our business where individuals / functional areas of our stores do not want to be members of queues or as overflows, but optionally pickup a call for collea...
Fraz Hamid about 2 months ago in RingCentral Phone 0 Under review

Phone should also be programmed to indicate when Offline and Do Not Disturb

If this feature was applied, it will allow you, at-a-glance, to not send or forward calls to requested destination
Johnnie Keller 20 days ago in RingCentral Phone 0 Under review

Notification once the call has been conferenced or transferred (a beep or a whisper)

Important to know that the person is already on the other line.
Maria Marbella about 1 year ago in RingCentral Phone 2 Under review

interrupting my current call

I need incoming calls to stop interrupting my current call. I would like to be able to see that someone is calling, but for the active call to take priority
Guest 10 months ago in RingCentral Phone 2 Under review

Ability for agent to stay on the line after transferring to an external number.

We need the ability to warm transfer a caller to an external number, brief the 3rd party and then bring the original caller back onto the line with all parties to make an introduction. Right now the only option is to create a conference call on RC...
Kara Locke almost 2 years ago in RingCentral Phone 2 Under review

Which queues are a user assigned to - instead of having to go through each queue to find out

Instead of having to look through each queue (especially when you have 80) to see who is a member, it would be beneficial to be able to click on a user and see which queues they have been assigned to.
Guest over 1 year ago in RingCentral Phone 1 Under review

Ability to Attach PDF Files with Texting with RC Phone App or RC App

Yes a person can send an Attachment when sending a SMS Text with the RC Phone App or with the RC App but that Attachment can't be a PDF File for some reason. 99.9% of what I need to send people are PDF Files
Jeff Hultberg almost 2 years ago in RingCentral Phone 10 Under review