Skip to Main Content

RingCentral Phone

Showing 94

Announcement Only Extensions- Post Announcement Destination Configurable

RC currently has "announcement only" extensions available. If you transfer a caller to the extension, it plays the announcement and then HANGS UP. It seems to me that "Announcement Only" extensions would be much more useful if you had a choice wha...
Frank Busal-1100 over 2 years ago in RingCentral Phone 2 Future consideration

Multi-Language dial-by-name in the IVR Menu

We have an IVR setup where the same choices and prompts are available in 2 languages press 1 for English and press 2 for French At any time a caller can dial 9 the access the dial-by-name directory If the users presses 1, then 9 The prompt plays i...
Guest over 2 years ago in RingCentral Phone 0 Future consideration

Allow Call Recording Notification To Be Customizable Per Queue

We have different language queues but we can only have one Recording Notification and it is in English. It would be nice if we could customize this on a per queue level, so that callers who do not speak English understand that the call is being re...
Guest over 2 years ago in RingCentral Phone 2 Future consideration

The MSI for the latest desktop phone application should be available at the same time as a user is prompted to upgrade

Users typically see the opportunity to upgrade their RC desktop phone application prior to the same version MSI is available for download by IT admins. Since many users are not local admins of their machines, this causes many questions.
Guest over 2 years ago in RingCentral Phone 0 Future consideration

Increase number of rings for Limited Extensions

No description provided
Staff Room over 2 years ago in RingCentral Phone 1 Future consideration

Respond to call via text after voice mail

Respond to call via text after voice mail and will receive text a message to reply or send message to the caller
Guest over 2 years ago in RingCentral Phone 0 Future consideration

Allow users to record snippets of calls

Allow users to record snippets of calls. If we turn on that ALL calls are recorded, it removes ability for agent to record snippets.
Guest almost 3 years ago in RingCentral Phone 2 Future consideration

Prevent agents from disabling which q they are in or turning off q calls.

No description provided
Guest almost 3 years ago in RingCentral Phone 0 Future consideration

Call log for transferred calls

In the "All Calls" section, having a transferred calls section would be helpful. I answer incoming calls. Knowing what I have done with that call would be nice. I have to keep a monthly call log on paper as to who I transferred it to, if I hung up...
Tiffany Leicht over 2 years ago in RingCentral Phone 0 Future consideration

RC OFFICE and RDP (windows)

I have a customer with Wyse station fort employees and MS SERVER 2012. It would be usefull if you support this, whatever if it is with RC phone or app.ringcentral.Com or Chrome web extension
Guest over 2 years ago in RingCentral Phone 0 Future consideration