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RingCentral Phone

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busy on busy

In Europe it is quite normal that during a call a busy signal is sent to the next caller. Every customer we have brought onto the platform so far complains that the function is not available. Two other customers with 1000 subscribers each with a p...
Manfred Horsch over 1 year ago in RingCentral Phone / RingCentral Web/Desktop App 1 Under review

Notification once the call has been conferenced or transferred (a beep or a whisper)

Important to know that the person is already on the other line.
Maria Marbella over 2 years ago in RingCentral Phone 3 Under review

Ability for agent to stay on the line after transferring to an external number.

We need the ability to warm transfer a caller to an external number, brief the 3rd party and then bring the original caller back onto the line with all parties to make an introduction. Right now the only option is to create a conference call on RC...
Kara Locke about 3 years ago in RingCentral Phone 2 Under review

Parked Call Visibility

We have some users who only field and make calls through the Yealink physical call. When they park a call there is no way for them to identify which location they parked the call at. On our previous system the button lit up with a different color ...
RACHEL SMITH 8 months ago in RingCentral Phone 0 Under review

Hot Desk Phone Logged Out Display

When hot desk phones are in the logged out state, they display the tenant super admin's extension and the clock in the super admin's time zone. This should be customizable. I have hot desk phones in multiple locations in different time zones but n...
Bryan Berzak 6 months ago in RingCentral Phone 0 Under review

Transcribe Recorded or In-Progress Calls

Doctors need to have a record of their conversations with patients. Calls are currently recorded and then manually transcribed for entry to patient records. It would be much simpler to cut and paste. RC already has the capability of transcribing v...
Guest about 3 years ago in RingCentral Phone 7 Under review

Please can we get an audio cue when calls are successfully transferred.

At the moment, as a recipient of a warm transfer, we have no idea if the caller has been passed to us or if we are still talking to the person doing the transfer. It would be good if we get an audio cue on both ends of the transfer so we can te...
Ben Walker about 1 year ago in RingCentral Phone 0 Under review

Custom DNC

RingCentral should add a custom DNC.I would like to disable my company's outbound lines from calling my companies inbound lines.It would be nice to be able to quickly remove a client from being called. I would like to be able to upload a list of p...
Allen H 9 months ago in RingCentral Phone 1 Under review

Dial by Name directory by site

Currently dial by name directory is for the entire orginazation only. It would be helpful to have dial by name directories that only list peolpe at a specific site. We have offies all over the globe. Callers in Europe don't need US employees liste...
Cliff Garstka over 2 years ago in RingCentral Phone 6 Under review

international SMS

have the sms enabled for international numbers
heeseung lee 6 months ago in RingCentral Phone 0 Under review