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RingCentral Phone

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Ability to have automatic pause and resume within UC

Currently, in CC, it is an extension in chrome that is installed that pauses the call and screens from recording when a specific website is opened. then then the website is closed it then resumes the recording. Northern Safety Co. Is looking for t...
Mallory Garcia about 1 year ago in RingCentral Phone 0 Under review

Eliminate a missed call notification from a internal extention

if you use the system for a access gate, who ever doesn't pick up gets a missed call notification.
Micheal Tardoni about 1 year ago in RingCentral Phone 0 Under review

Improved texting function by adding a dashboard with ability to get my client's feedback to Google, Yelp, etc.

Look carefully at Kinect.com. They offer an excellent texting feature that allows me (and any staff) to use text messages to instantly communicate with prospective (and also converted) clients and, perhaps most importantly, to easily allow clients...
Sarkis Babachanian about 1 year ago in RingCentral Phone 1 Under review

Be able to see who picked the call on an extension, while the user was absent, and see that user engaged on that call.

customer says, if she is away from her extension, and there is an external call that comes in and this is picked by someone else, once back, she wants to see the user who picked the call engaged on that call from her extension.
Bibiane Nga about 1 year ago in RingCentral Phone 1 Under review

Settings button that brings you to the website to see the call log

I needed to see my call log and in the old (wonderful, best EVER) app I could simply hit settings a couple of times and it would bring me to the website where I could update my voicemail and check my call log. Now, I have to go to the website and ...
Joanne Gorecki about 1 year ago in RingCentral Phone 0 Under review

daily dial count

A daily dial count as some of us are required to have a daily dial out number/goal. It would be convenient to see a running total of dials as we dial, then a day total and then perhaps a weekly and monthly view. The daily view count would be fanta...
Jacqui Land about 1 year ago in RingCentral Phone 0 Under review

Ability to select the amount of times the auto-receptionist repeats herself without caller action

The default amount of times it repeats itself is 3. But if it's a collect call the call would drop before the recording finishes the 3 cycles. We would prefer to select the amount of times it repeats.
Diana Nunez about 1 year ago in RingCentral Phone 0 Under review

Call Forwarding to External number while on DND Status

If User Extension sets her line to DND, can it be arranged that Line 1 goes to For example:Line 1 = normal line. Line 2 = emergency 24 hour line. voicemail, but Line 2 rings her mobile number?
Claire Malla about 1 year ago in RingCentral Phone 0 Under review

Adding the keypress to show in incoming call information when receiving a call

Usually, it will only show the number being dialed by callers and not including the keypress they have pressed. It would be great if keypresses dialed by callers should also reflect in the call information.
Jessa Remo about 1 year ago in RingCentral Phone 0 Under review

View all messages I've sent

It would be helpful if I could view all the direct messages I've sent to all other users in my company in one place - the same way you can search for a key word to see all conversation on that key word. This would be helpful for accountability. Pr...
Juana - Juanita - Chavez she|her about 1 year ago in RingCentral Phone 0 Under review