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RingCentral Phone

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Integrate with Planhat

Customer Sucess Platform
Guest about 1 year ago in RingCentral Phone 1 Under review

Bring back the list of recent text messages on the phone tab.

I am not sure why you took this feature away in the latest release, but it was an absolutely terrible idea. It is so important to have recent text messages on the same phone panel without have to switch back and forth. You need to bring this featu...
Guest about 1 year ago in RingCentral Phone 0 Under review

Disabling HUD company-wide

We're all getting tired of everyone else knowing exactly with whom we are speaking and for how long. I.E. getting a follow-up IM with the question, "Will you please call me after you're done speaking with John?" That kind of thing. Too intrusive.
Guest about 1 year ago in RingCentral Phone 3 Under review

Random display of Caller ID

Local Touch/Local Connect Local caller ID manipulation gets a better answer rate than a toll free number, but many people are wise to this method of marketing. I have a FL number. If I get a call from a number with a FL area code, I don't answer. ...
TOM Schollmeyer about 1 year ago in RingCentral Phone 0 Under review

VoiceMail to E-Mail Language Filter

Currently there is not a filter available to remove or block inappropriate or offensive words from this feature. We had a customer call in and leave a message with a nickname which was incorrectly translated into a very derogatory and offensive wo...
Guest about 1 year ago in RingCentral Phone 0 Under review

I would like to be able to send a canned audio reply to a caller who is calling on my desk phone when I am at my desk but too busy to answer right now.

When I'm involved in a conversation on my CELL PHONE and my desk phone rings, I would love to be able to send an instant message to the caller with a canned message by pressing buttons on my desk phone. I foresee this sequence as 1) VOIP phone sta...
Guest about 1 year ago in RingCentral Phone 0 Under review

Connect with Hawksoft

When a caller calls, automatically pull up the caller data in hawksoft, similar to how the salesforce works.
Guest about 1 year ago in RingCentral Phone 1 Under review

Add Presence for call group/queue

Would like to add a call group/queue as a precense to add as a shortcut on deskphones, for groups like IT Support etc.
Guest about 1 year ago in RingCentral Phone 0 Under review

Limit Common Area Phones

Common area phones should be able to be limited to only call 911 externally and only allow calls to other internal extensions. We would rather not have a common area phone in the food court that a customer can call out from.
Justin Hempel about 1 year ago in RingCentral Phone 0 Under review

configure a desktop phone to a generic user

We should be able to configure an existing phone to a generic user without any voicemail or else.. just when we call this phone number, just ringing if anybody pick up the call, the client (inside or outside) hanging up.
Guest about 1 year ago in RingCentral Phone 0 Under review