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RingCentral Phone

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Ability to use distribution list to fax to multiple recipients.

CASE: User has a schedule that needs to be faxes out to 7 different external businesses weekly. Currently their workflow is hampered by having to type out the email format [fax number]@rcfax.com seven different times. User would like to be able to...
SJA Support 7 months ago in RingCentral Phone 0 Under review

Text From Call Queue Direct Number

I am a full-access manager for 3 call queues that are set up with their own direct lines. I do not know how to respond to these text messages. I read online at this article (https://community.ringcentral.com/questions/89895/call-queue-texting.html...
Guest over 1 year ago in RingCentral Phone 0 Under review

Automatically Remove Users from Queue when "Away/Offline/Invisible"

If a user leaves the office and is away from their desk, they'll still rotate within the call queue. Invisible users should be treated the same as "do not disturb", so that if a user leaves for an extended period of time without disabling "queue c...
Matthew Pincoski almost 3 years ago in RingCentral Phone 0 Under review

Add addition key presses

We would like to add additional key presses, this inconveniencing our company. Thank You
Bobbet Mullings 7 months ago in RingCentral Phone 0 Under review

Remind/inform your customers who are waiting for your service how many clients are waiting before them.

remind/inform your customers who are waiting for your service how many clients are waiting before them.
DANIEL ZHOU 7 months ago in RingCentral Phone 0 Under review

disable the DND function

the feature to disable the DND function will surely help our business
Brandy Brown x 208 7 months ago in RingCentral Phone 0 Under review

Enable Audio Stream to play for on hold + IVR to choose type of Music / Content.

Enable Audio Stream to play for on hold + IVR to choose type of Music / Content1 - Essential enable Web based URL(s) or ATA input(S) of 1 or more Audio Streams for on hold music.2 - When a person is on hold they can select the type of music they l...
B K 7 months ago in RingCentral Phone 0 Under review

Option to Disable Notification for a single Co-Recipient

Make it possible, on a person by person basis, to DISABLE sending e-mail notifications to people that are Co-Recipients to an extension. Without this, the only way a person can stop notifications from the shared extension is for them to disable no...
Paul Dobbs about 1 year ago in RingCentral Phone 1 Under review

Numéro groupement affiché après redirection vers numéro externe

Bonjour, J'aimerais, lors d'une redirection d'un groupement intégrant plusieurs membres vers un numéro externe, afficher le numéro du groupement et non le numéro du membre. Cela peut servir notamment lors d'un enregistrement sur un partenaire exte...
Admin DORADO about 1 year ago in RingCentral Phone 0 Under review

Park a call across federated accounts

My business shares two accounts across two buildings next to each other and only one main line number that's known, so being able to park a call and both accounts being able to see it would be useful.
Greg Rinehart over 1 year ago in RingCentral Phone 0 Under review