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RingCentral Phone

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[External Forwarding] - Choose the caller ID

Currently ringcentral uses "Superadmin" as a proxy-number to call any external forwarding numbers. I'd like this to be changed if possible as an option to select which "available number slot" would "you" like to be used to be displayed as an exter...
Slobodan Cvjeticanin 8 months ago in RingCentral Phone 0 Under review

Allow users to make a call from a presence line

We have several locations where there are multiple people sharing a classroom. We have a user assigned to the handset and have several presence users on the handset. They are able pickup a call to their extension but unable to use their extension ...
Carlos Couto 8 months ago in RingCentral Phone 0 Under review

Add a way to add an "office" phone ext located near a wireless connected PC

this would be useful when the modem is located on the far side of the house
101 Bob 8 months ago in RingCentral Phone 0 Under review

Analytics of Inbound calls on a Ring Group

In a ring group, multiple call staff can be answering the phone. It would be helpful to know on Analytics which user is taking how many calls, and for how long.
Morgan Flynn 8 months ago in RingCentral Phone 2 Under review

Ring tones while connecting queue calls

The system should (or have the ability to choose the option) for the caller to hear ringing while connecting to an agent. For example, when they press the option for their queue, and it is ringing to an agent, the caller will hear ring tones inste...
Chase Owens 8 months ago in RingCentral Phone 1 Already exists

Add Cayman Island to Intl Dial-in

Many funds have cayman entities and require a dial-in for the cayman directors. This location (Cayman Islands) is not covered with existing international dial-ins.
Xiao Yu 8 months ago in RingCentral Phone 0 Under review

Remove voice mail from email when deleting voicemail from phone.

A lot of users are complaining about having to remove a voicemail from the phone, and then having to delete the voicemail out of their email, and then having to remove voicemail off the phone if they check the voicemail through email.
Chris White 8 months ago in RingCentral Phone 1 Under review

Ability to have automatic pause and resume within UC

Currently, in CC, it is an extension in chrome that is installed that pauses the call and screens from recording when a specific website is opened. then then the website is closed it then resumes the recording. Northern Safety Co. Is looking for t...
Mallory Garcia 8 months ago in RingCentral Phone 0 Under review

Eliminate a missed call notification from a internal extention

if you use the system for a access gate, who ever doesn't pick up gets a missed call notification.
Micheal Tardoni 8 months ago in RingCentral Phone 0 Under review

Call Recording that continues after Transfer

It's really an issue. We have gatekeepers that field initial calls, and then transfer to the appropriate rep. The problem is that the call recording STOPS at the transfer. That is just crazy. We need this fixed asap!
Joshua Richardson 8 months ago in RingCentral Phone 1 Already exists