RingCentral Phone

Customers would be able to save their spot in the queue and be called back once their number reaches the rep. The customer could continue to do what they need to instead of having to wait until the rep is thru all the calls ahead of them.

I need to add everyone to my presence page in bulk vs. individually adding each user.

When a user turns off the Que, the manager will receive an alert.

When none of the members of a call queue answer, it would be nice if we could transfer them to the auto attendant so they could try to navigate to whom they wish to speak with or choose to leave a voicemail. The only options are currently leave a ...

Customer has found that if a user enters their IVR menu and selects option 1 but accidentally presses the button 3 times, they will be routed through to the user with the extension 111. Customer has requested to be able to stop this.

We want to know how many customers press 1 for sales, 2 for service. This will allow us to track incoming sales calls etc...

It would be great if RingCentral could perform an OCR on incoming faxes and check them against a list of phrases. If the Fax contains a user defined phrase just quietly move it to a spam folder and not notify anyone. Even better would be the capab...

Please add a beep tone to our phones when you are on the phone and another call is coming in.

The execute command option in the RingCentral Phone application runs when the phone starts ringing. I would like an option to have the command run when the call is answered

for example, "tried to call applicant, phone number not working"