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RingCentral Phone

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To have the ability to have no Voice Mail on a call Queue line

We have set up currently a call Queue for our Consumer Lines so that we can see in our reporting if a customer presses 1 for website or orders, press 2 for product questions, etc we can see how many customers have issues in these categories and ho...
Guest about 2 years ago in RingCentral Phone 1 Under review

The same number needs to be able to ring on 2 or more physical phones, especially is it is an emergency line.

I recently started as a security manager for my company and was in shock to find out that the emergency number that is posted at all our buildings and campuses rings on only one phone. This is very concerning. If someone calls an emergency line fo...
Guest over 1 year ago in RingCentral Phone 0 Already exists

Increase number of rings for Limited Extensions

No description provided
Staff Room about 2 years ago in RingCentral Phone 1 Future consideration

Respond to call via text after voice mail

Respond to call via text after voice mail and will receive text a message to reply or send message to the caller
Guest about 2 years ago in RingCentral Phone 0 Future consideration

Add the ability to transfer multiple parties to an extension

Sometimes our clients need translator services. We would like the ability to transfer our client and their translator (who's on a different line) to an extension. Currently, if we attempt this it disconnects both lines.
Charles Smith 9 months ago in RingCentral Phone 0 Under review

Allow calls from extension to extension 24/7 even if external calls are set by Custom Auto Receptionist Schedule

Allow calls from extension to extension 24/7 even if external calls are set by Custom Auto Receptionist Schedule or Custom Extension Schedule.
Parsons Service Writer 9 months ago in RingCentral Phone 0 Under review

Allow users to record snippets of calls

Allow users to record snippets of calls. If we turn on that ALL calls are recorded, it removes ability for agent to record snippets.
Guest over 2 years ago in RingCentral Phone 2 Future consideration

Add queue category to recents menu(call log)

Add queue category to recents menu(call log)
Guest over 2 years ago in RingCentral Phone 1 Under review

Prevent agents from disabling which q they are in or turning off q calls.

No description provided
Guest over 2 years ago in RingCentral Phone 0 Future consideration

Rules Shortcuts

I'd like to submit as a feature request the ability to "shortcut" or have a dashboard perhaps at the top of the admin panel to turn on rules, as opposed to clicking many menus deep to to toggle one on. This would also be a great addition to the mo...
Guest over 2 years ago in RingCentral Phone 1 Under review