RingCentral Phone

Currently when trying to configure presence on a phone, you have to click on each button, search for the extension and then assign it. This is a time consuming task if you have multiple extensions to add. I would like to be able to add multiple ex...

In certain states(Colorado) you do not need to announce a call is being recorded, as only one participant on the call may know if the call is recorded, by law. We would like to take off the announcement that a call is being recorded per extension,...

On a desk phone, it is possible to change the settings to see what number was called if a user has multiple extensions forwarded to them. There seems to be no such feature on the mobile app. It would be quite useful if that feature can be implemen...

Reduce frustration by allowing reduction of lines online.

Please add 5 minute increments in the office hours times. This way I can close my office phones 5 minutes before we close VS at 5pm. I would like to have my phones stop at 4:55 pm.

Is it possible to save a number while on call. To be clear, saving a number from which you are currently on a call. I think it is something that can add efficiency for users to save a number while waiting for the person to pick up the call.

our employees do not answer a phone and it goes as missed call. They want to erase their track so that we don't know if they are answering all phone call so they delete the missed phone log or any other call that they feel its to their benefit. We...

On our old Avaya phone system, employees could press 1 to skip the VM message and go straight to leaving a voicemail. On the new ACO cloud, there is no way to skip the voicemail greeting. I have employees who are requesting to skip other employees...

My Customer Service Agents frequently call customers to remind them of things like their payment is due, policy is about to cancel, etc. They currently have to verbally read a script if they reach a customer's voice mail. It gets repetitive so the...

We just got the December update allowing videos to be messaged within the mobile app. It's great. But we want to have this ability within the desktop and the ability to video text people outside the company