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RingCentral Phone

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Allow Queue Extension on Phone Line Keys through Presence

Currently only users and park locations are allowed as allowable extensions on the side car of the phones and line keys. It would be great to allow queue extensions as well.
Guest almost 2 years ago in RingCentral Phone 0 Under review

Live Dictation of Phone Calls and Meetings (Speech-to-text)

Speech-to-text dictation of voicemails already exists, but for the benefit of hard of hearing users we would love to see a feature where phone calls could also have dictation in real time. Could be used for meetings as well.
Daniel Raiche almost 2 years ago in RingCentral Phone 0 Under review

when i message or try to contact any inactive user , i will automatically get a message or pop up like " this user is not active" or " This User is Not Available".

its is userfull becuase every user have not admin rights , so he or she is not able to understand whether that user is active or not.
Manish Tiwari 8 months ago in RingCentral Phone / RingCentral Web/Desktop App 1 Under review

Changing Dialing Codes

A way to change the dialling code so that it appears as if you are calling from a local number each time
Simon King 8 months ago in RingCentral Phone 0 Under review

Ability to subscribe to notifications from service status web page

We need ability to receive real-time alerts when an issue is posted on your service status page. And an ability to subscribe to these alerts, as many other vendors provide. Webhook availability for PagerDuty or Slack would be even better.
Guest almost 2 years ago in RingCentral Phone 2 Already exists

"Your call is being recorded" message in different languages and selectable by user/group's needs.

When recording calls, the warning message that tells the caller the call is being recorded is currently only in English. A user group would like to be able to have the recording in Spanish and/or Spanish & English combo announcement. Would als...
Guest almost 2 years ago in RingCentral Phone 0 Under review

Spam and Robo Calls

We receive at least 28 spam calls every week; please do more to stop this.
Jill Tuttle 8 months ago in RingCentral Phone 0 Under review

Phone should also be programmed to indicate when Offline and Do Not Disturb

If this feature was applied, it will allow you, at-a-glance, to not send or forward calls to requested destination
Johnnie Keller 8 months ago in RingCentral Phone 0 Under review

Have a setting when calls are transferred from our office phones to our personal phones, the sound (notification, ringtone) be different than our personal ringtone

If we are away from the office, and the calls transfer to our Iphones or Samsung Galaxies, for it to have a different ringtone than our regular ringtone, so we can know that this is a client calling our office, or it is our mom calling us. Make a ...
Delma Ramirez almost 2 years ago in RingCentral Phone 1 Under review

Turn off queue automatically if agent is inactive on computer for x amount of time.

Turn off queue automatically if agent is inactive on computer for x amount of time.
Cary Urowitz 8 months ago in RingCentral Phone 0 Under review