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RingCentral Phone

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Avaya Crisis Mode for RingCentral System

Avaya has a Crisis Mode in their existing on premise system that allows a Receptionist to see which extension dialed 911 within their organization. Would it be possible for RingCentral to enable this feature as well, please and thanks?
Derrick Rottler over 2 years ago in RingCentral Phone 0 Under review

Add AI criteria

Add AI analysis to recorded calls as well as recorded videos.
Remote RMATS about 1 year ago in RingCentral Phone 0 Under review

Transferred calls default to "blind"

We would like to default the transfer type on all phones to "blind." Please enable this preference on all of our phones.
Guest over 2 years ago in RingCentral Phone 0 Under review

System needed that is supported by ChromeOS

I cannot download the Ringcentral App on my Chomebook computer since it does not have Windows. Ringcentral app does not support the ChromeOS operating system.
Service Team1 about 1 year ago in RingCentral Phone 0 Under review

Have out of office voicemail option without re-recording main greeting

It would be nice to be able to have multiple recorded greetings to choose from without having to re-record the main greeting when out of the office for a day or two and then having to re-record upon our return. Time saving and frustration preventi...
Cortney Hochderffer about 1 year ago in RingCentral Phone 0 Under review

Display phone numbers with dashes (i.e., 123-456-7890)

When an incoming call appears on the screen of my Yealink phone, the caller's # is just one long string (i.e., 1234567890 vs 123-456-7890), which makes it particularly cumbersome (to me anyway) to try and copy it down.
Brad Robbert about 1 year ago in RingCentral Phone 0 Under review

Group chat

Increase from 10 to 60 or more
Jojo Tharayil about 1 year ago in RingCentral Phone 0 Under review

Extend the time to input an extension

The system does not allow enough time for a blind person to complete inputting an extension. Could you please increase the wait time between digits? Thank you.
Guest over 2 years ago in RingCentral Phone 0 Under review

Option to add other status updates for agents

Currently agent statuses only vary from "Available, Do no disturb and Invisible". There should be an option for admins to add other status updates for agents to choose from such as "Meal, Meeting, Break, etc).
Silma Lamas about 1 year ago in RingCentral Phone 0 Under review

ability to disable call recording

PCI compliance requires that any credit card information not be recorded. being able to disable Automatic call recording would allow this tool to be usable on any ext. https://www.pcidssguide.com/what-you-should-know-about-pci-compliant-call-recor...
Joseph Stewart about 1 year ago in RingCentral Phone 0 Under review