RingCentral Phone

Useful because it saves time. Currently, you have to dig into the Menu option, press InterCom, and then enter your extension. With a traditional intercom option, I should be able to 'buzz' the other party simply.

I am in the IT Support call queue and when I am on the phone it marks me as busy/unavailable, so no additional calls come to me. However when I am set to a red status and in a meeting, calls continue to come my way. Support says I must submit a fe...

Customer has found that if a user enters their IVR menu and selects option 1 but accidentally presses the button 3 times, they will be routed through to the user with the extension 111. Customer has requested to be able to stop this.

The execute command option in the RingCentral Phone application runs when the phone starts ringing. I would like an option to have the command run when the call is answered

for example, "tried to call applicant, phone number not working"

Being able to provision multiple lines under one phone so they may be able to receive and distinguish calls from multiple business/TN using just 1 device

Customer Sucess Platform

useful so I don't have to search the user to see why they are not available/everyone can use this

We have two company lines based on geographic region and are looking to add more territories in the future. When someone calls or texts one number, it creates confusion if we forget to change the caller ID and they get a call or text back from our...

We would like to allow our instructors to login to more than one hot desk phone at a time. Being a career tech school, our instructors that have both a class room and a lab. They would like to be able to log into both at the same time, so if someo...