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RingCentral Phone

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ability to disable call recording

PCI compliance requires that any credit card information not be recorded. being able to disable Automatic call recording would allow this tool to be usable on any ext. https://www.pcidssguide.com/what-you-should-know-about-pci-compliant-call-recor...
Joseph Stewart about 1 year ago in RingCentral Phone 0 Under review

Update IVR Greetings By Dialing In

We have several departments that need to update their IVR Greetings regularly, and having them have to record the greeting then submit a case is time consuming. It would be beneficial if the IVR Menus would have a PIN that the appropriate users ca...
Amanda Nemeth about 1 year ago in RingCentral Phone 0 Under review

External caller transferred to an extension that would just ring a pager and hang up.

External caller transferred to an extension that would just ring a pager and hang up. We have a phone line displayed outside of our shop that a truck driver can call from their cell phone. The idea would be that the driver enters an IVR menu and ...
Justin Harcrow about 1 year ago in RingCentral Phone 0 Under review

RingCentral to allow free third party conference call lines through their system

Currently, RingCentral does not allow users to access free conference call lines through their phones or through the RingCentral mobile app. This is a suggestion to grant users the ability to host conference calls using RingCentral devices.
Kenneth Yoon about 1 year ago in RingCentral Phone 0 Under review

Add park hold recall timer for presence visual park keys.

If you program park keys as a presence key there is no park hold recall timer. Ring Central only offers park hold recall for global park keys and not for the presence park keys.
Nactel Admin about 1 year ago in RingCentral Phone 0 Under review

Feature similar to Polycom BTOE that will allow a Ringcentral Phone to sync directly to Office 365

Please develop a feature similar to Polycom BTOE app that will allow a Ringcentral Phone to sync directly to Office 365 without going into the app.
Shield Law Group about 1 year ago in RingCentral Phone 0 Under review

Allow Speed Dial Pins/Options In The RingCentral App

This would be great when trying to join a call that uses a pin/number password to enter. For instance, you dial a number, and in the options afterwards, you have to enter a pin. On your mobile phone you can enter something like 111-111-1111,,,1234...
Atlas IT about 1 year ago in RingCentral Phone 0 Under review

Ability to have an emergency 24/7 call queue which can override specified users available hours.

I would be able to have my IVR setup for afterhours extension to call a emergency call queue, and allow a "unavailable" extension to receive a "high priority" call 24/7. Would also allow me to rotate out support users for on-call afterhours calls.
Guest over 2 years ago in RingCentral Phone 0 Under review

Setting to auto generate unique Audio Conference Calling participant code

I have a law practice that deals with super sensitive client conversations and HIPAA communications. The audio conference call feature has a fixed number with a fixed participant code to access. I know this can be reset through the portal, but I w...
Guest over 2 years ago in RingCentral Phone 0 Under review

Add ability to change color of links in RC phone app.

When using the dark theme in the RC phone app, links in some text messages are hard to read in the standard blue/purple link color. Having the ability to change the color to something that is easier for the user to read would be nice.
David-Jay Yamaguchi about 1 year ago in RingCentral Phone 0 Under review