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RingCentral Phone

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Limited Call Log Access

Give a manager access to the call logs of the people that report to them without giving them access to the whole company? Like their boss's calls.
Guest over 1 year ago in RingCentral Phone 1 Future consideration

We would like to add our custom sound for the first 3 seconds then switch to your default hold sound after

We have a custom sound we would like to add for our hold queue but it is only 3 seconds long and we do not want it to loop. Is there a way to use our custom sound for the first 3 seconds then switch to your default hold sound after?
Guest over 1 year ago in RingCentral Phone 0 Future consideration

Feature Request: Show outgoing fax number for every user

At the moment only the main fax sender/recipient will display the company fax number on outgoing fax messages. For every other user that sends a fax, the main phone number will be displayed instead of a fax number. This is an essential feature for...
Guest over 1 year ago in RingCentral Phone 0 Future consideration

Call Waiting for iOS/Android

Can you add call waiting for RC Phone app on Android/iOS? Right now just receiving missed call prompt which makes it appears like users are avoiding calls
Guest over 1 year ago in RingCentral Phone 0 Future consideration

Inactive queue skipping

When the queue has no active members, it should be skipped, rather than the system polling and confirming that the queue is empty and forcing callers to wait while the system performs that check.
Mike Arneson over 1 year ago in RingCentral Phone 0 Future consideration

Dial by last name- 2 letters

We have a manager who only has two initials in his last name. The phone system will not recognize it as a last name because it is only two initials.
Guest over 1 year ago in RingCentral Phone 0 Future consideration

adjust length of time before an extension-to-extension call times out while dialing

We use 3-digit office extension numbers. if you pause for a few seconds while direct-dialing another extension the call will time out. I want to be able to adjust the length of time to complete a 3-digit extension dial to 5, 10 and 15 seconds.
Guest over 1 year ago in RingCentral Phone 0 Future consideration

Add 2 minutes option to after queue call work time.

Currently, the options to set the after queue call work time for a specific queue, under "Wait Settings"/"After last call is ended, agent will be available for the next call within" does not include 2 minutes. See attached screenshot. This is to r...
Guillermo Fuentes over 1 year ago in RingCentral Phone 0 Future consideration

Adding Contacts Specific to Each Company Phone Number

The ability to add contacts per phone number within RingCentral. For example, your corporation has subsidiaries that perform separate and distinct functions, and each company has a separate phone number and associated contacts/clients, and all num...
Guest over 1 year ago in RingCentral Phone 0 Under review

Option to change the default number of rings when users login to HotDesk

When users login to hotdesk, the number of rings is by default 4. We can change it but when the user logs out and logs back in, it again go back to 4. We need to keep a longer number of rings so users don't have to change it everytime.
Guest over 1 year ago in RingCentral Phone 0 Future consideration