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RingCentral Phone

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Enable a true DND presence sync

Today you are required to use the RC app to put all of your devices into DND. Users should be able to press the DND button on the physical endpoint and that status should sync over to the other physical devices or softphones that are assigned to t...
Corey Buskirk over 2 years ago in RingCentral Phone 3 Under review

When checking voicemails, have the caller's number read by digit, instead of as a number in the billions.

It's very disconcerting to hear the caller's number as "X billion, XXX million, XXX thousand, X hundred XX" instead of just reading each individual number like a phone number is traditionally read. "1-2-3-4-5-6-7-8-9-0"
Vicki Willems over 2 years ago in RingCentral Phone 0 Under review

Allow Blocking Outbound Calls by Number

Allow Blocking to outbound numbers for things like do not call lists. This should be able to be done by role, individual extension, and account-wide.
Guest over 2 years ago in RingCentral Phone 5 Under review

Allow callers on hold to disable or change the hold music

One of my clients uses ringcentral. I dread being the first caller to one of their conference calls, because the default hold music is repetitive and (totally my opinion) awful. I may be the only person in the world that doesn't like it, but in th...
Guest over 2 years ago in RingCentral Phone 1 Under review

Block Annoying Callers from Companies by Name

The ability to block annoying calls from companies by name. For instance, a company with phone numbers all over the state or USA that can bypass you blocking their phone number because they have so many locations and/or phone numbers to call from....
Guest over 2 years ago in RingCentral Phone 0 Under review

Adding Contacts Specific to Each Company Phone Number

The ability to add contacts per phone number within RingCentral. For example, your corporation has subsidiaries that perform separate and distinct functions, and each company has a separate phone number and associated contacts/clients, and all num...
Guest over 2 years ago in RingCentral Phone 0 Under review

Ability for agent to stay on the line after transferring to an external number.

We need the ability to warm transfer a caller to an external number, brief the 3rd party and then bring the original caller back onto the line with all parties to make an introduction. Right now the only option is to create a conference call on RC...
Kara Locke over 2 years ago in RingCentral Phone 2 Under review

Option to always enter Do Not Disturb mode when in a meeting for new RC app.

Would love a user option that allows the on off of dynamically enabling Do No Disturb mode anytime user is in a RC meeting. No one really wants to hear phone calls come in when hosting or talking in a meeting. It is too difficult to toggle on off ...
Guest over 2 years ago in RingCentral Phone 15 Under review

Support e911 profiles for mobile/remote users to quickly change

As many users are now mobile and remote. Their e911 address needs to be updated. This becomes burdensome as users go between home and office or other, users need to manually enter their full address location every time. It would be far more effici...
Guest over 2 years ago in RingCentral Phone 1 Under review

Transcribe Recorded or In-Progress Calls

Doctors need to have a record of their conversations with patients. Calls are currently recorded and then manually transcribed for entry to patient records. It would be much simpler to cut and paste. RC already has the capability of transcribing v...
Guest over 2 years ago in RingCentral Phone 3 Under review