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Coming March 1, 2024: A new and improved ideas portal!

The RingCentral Ideas portal will be offline from February 25 until February 29 while we complete our transition. To learn more about this change, read our announcement in the RingCentral Community.

Coming March 1st: A new & improved Ideas Portal! The Ideas Portal will be under construction and offline February 25th - February 29th. Click here to learn more about this change.

RingCentral Phone

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Make it easy to differentiate and sort by number receiving SMS/text

As a new RC customer I’m very disappointed that such a well developed program Does not offer the simple and extremely useful features included in many free or cheap texting apps ived had in the past. We need 3-4 different numbers for sms mms texti...
J P almost 2 years ago in RingCentral Phone 1 Under review

Add support for Bose Headsets

Support Bose Headsets so I can answer calls when I am not right in front of my pc by using the taps supported on the headset
Christine Massone 8 months ago in RingCentral Phone 0 New

Independent login/logout for desk phone and RC app for call queue members.

A call queue member may wish their desk phone to remain in queue but their software app not, and vice versa.
Remote Access RMATS almost 2 years ago in RingCentral Phone 0 Under review

Avaya Crisis Mode for RingCentral System

Avaya has a Crisis Mode in their existing on premise system that allows a Receptionist to see which extension dialed 911 within their organization. Would it be possible for RingCentral to enable this feature as well, please and thanks?
Derrick Rottler over 2 years ago in RingCentral Phone 0 Under review

Keep the running time of a parked call and not start a new call time

The customer would like when putting a call on park and then picking it up to display the total time of the call, not start a new time.
Nactel Admin 8 months ago in RingCentral Phone 0 New

Sort SMS/text messages into folders

We send so many texts a day and it would be super helpful to be able to categorize them in folders. For example, a marketing folder, a working on folder, waiting for information folder....etc. Instead of having to wade through hundreds of texts to...
Adam Swenka over 2 years ago in RingCentral Phone 1 Under review

process payments

It would be awesome to process payment on a call. Once the client calls he can be transferred to a secure line where he will be asked to introduce the card information, once the payment is processed, the client can be rejoin the call with the agen...
Orestes Alejandro 8 months ago in RingCentral Phone 0 New

Post incoming phone call to Slack channel

Post incoming phone call to a Slack channel. A simple notification for Slack users.
Guest over 2 years ago in RingCentral Phone 0 Under review

Zero Out to be based on individual users instead of on company level.

I would like to have callers who dial zero during a voicemail greeting (during business hours) be re-routed to a queue or that queues voicemail after hours. Currently we only have one option to route them to the main office queue. It would be more...
Kami Miller about 3 years ago in RingCentral Phone 0 Under review

Collect Calls

Ring Central phone numbers should have the ability to turn on/off the acceptance of collect calls. In our business this is vitally important.
Jodi Colling 8 months ago in RingCentral Phone 0 New