Skip to Main Content

RingCentral Phone

Showing 919

Rules Shortcuts

I'd like to submit as a feature request the ability to "shortcut" or have a dashboard perhaps at the top of the admin panel to turn on rules, as opposed to clicking many menus deep to to toggle one on. This would also be a great addition to the mo...
Guest over 2 years ago in RingCentral Phone 1 Under review

Text-to-email, and voicemail transcriptions to email font point size is WAY TOO SMALL.

When iPhone OS and Android OS inbound RingCentral text messages, and RingCentral voice mail messages are transcribed to text, and subsequently emailed to the RingCentral user’s email client, the message font in the email client is so small it is u...
Steve Ochs 10 months ago in RingCentral Phone 0 Under review

Scheduled Out of Office periods for "Accepting Queue Calls"

Our client services department has consistent schedules throughout the week. It would be nice to be able to set a "working hours" period where users are automatically taken out of the queue. Or likewise, set an "away" period automatically for lunc...
Matthew Pincoski over 2 years ago in RingCentral Phone 1 Already exists

Ability to Silence the Beep Letting You Know there is another call incoming

When taking back to back calls on weekends, we need the ability to turn off the beep for incoming calls. We are unable to hear the client on their end when the beep happens and have to ask them to repeat themselves. If multiple back to back calls ...
Scott Starkel 10 months ago in RingCentral Phone 0 Under review

Adding Caller ID to a single line

It would be great to add incomming callerID name features for a single user on a stndard account. If one person really anssers 90% of the calls you would only really need one user with this ability to see outside customer names
Ben Levine 10 months ago in RingCentral Phone 0 Under review

Call Queue Pickup - Ring Time Too Long

The recent changes to Call Pickup in Queues is too long. The minimum time until you are notified that a person is in the queue is 4 Rings or 10 seconds. As with any customer service standard for phone calls, the expected answer time for a phone li...
Guest over 1 year ago in RingCentral Phone 0 Under review

Notification when a user is available for a call or transfer

A notification is sent to an end-user that has toggled this feature on from the HUD within both the RingCentral App and RingCentral Phone App (Mostly Used), the Notification is sent to an End-user when another user is available for a call or trans...
Guest over 1 year ago in RingCentral Phone 0 Under review

The same number needs to be able to ring on 2 or more physical phones, especially is it is an emergency line.

I recently started as a security manager for my company and was in shock to find out that the emergency number that is posted at all our buildings and campuses rings on only one phone. This is very concerning. If someone calls an emergency line fo...
Guest over 1 year ago in RingCentral Phone 0 Already exists

Block callers from Exchanges within area codes

Block callers from All Exchanges within an area code. 913 521 XXXX.
Stephen Shaffer 10 months ago in RingCentral Phone 0 Under review

Development Team - The proper use of the ignore button on an incoming call

When in a meeting via another online tool you get interrupted with a phone call. Pressing ignore does not get the call ignored it continues to ring. This disrupts all parties in the meeting. The feature of ignore should be that once pressed the ca...
Lisa Williams 10 months ago in RingCentral Phone 0 Under review