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RingCentral Phone

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Conference Calls: Provide ability to create custom conference call greetings.

There is no option to create a customized greeting for my conference calls. This is unacceptable.
over 3 years ago in RingCentral Phone 0 Under review

Rejecting Call Queues, send to VM

We have a few users. We offer the option for callers to press 1 to call everyone simultaneously so that the first available user can get the call. If any individual user rejects a call in the queue, RingCentral waits five seconds and then rings th...
Gregory Hitzel almost 3 years ago in RingCentral Phone 18 Future consideration

Ring external number when call comes into the queue

When Ring Central phone number rings, ring an external phone number and allow both calls to be active.
Jerid Ferranti about 2 months ago in RingCentral Phone 0 New

Call Masking for credit card transactions need to be available for mvp plans.

I'm a business owner and I want the functionality call masking without stopping the recording for mvp plan for the purpose of credit card transactions. This is URGENT.
Ruch Maneth 7 months ago in RingCentral Phone 0 Under review

Sharing Contacts from my extension to another in my group

I am the main phone line user and I have all of our contacts created, but I need to be able to share those with my team members. This would save a lot of time for them to not have to re-save and create a contact. It would be readily available as w...
Suzie Chamberlin about 2 months ago in RingCentral Phone 0 New

Allow handling of multiple Call Queue calls

Currently, if you are on a Call Queue call you can receive a personal (direct) call at the same time and can switch to that call, reject it, etc. We have some smaller call queues where it would be beneficial for one person to be able to pick up mu...
James Dunn over 2 years ago in RingCentral Phone 16 Under review

Add an OPT Out Signature line to SMS message automatically

Since it is required by TCR that all SMS messages to clients have an opt out message , it would advantageous to have a feature where this message is auto populated on all messages sent through our ring central app.
Dawn Knox 9 months ago in RingCentral Phone 3 Under review

Sync RC status with Microsoft Teams

As a company we rely on our Microsoft Teams status (NOT RC) to let our team know we are: away from our desk on lunch or breaks in a meeting on a phone call We use RC for all calls with our customers and when a team member wants to transfer a call,...
Lauren Fisher 4 months ago in RingCentral Phone 0 New

Call Back Feature for internal calls

Dino is on the phone and I ask for a call back when he is off. When his line is free, my phone then rings and once I pick it up, his phone then starts to ring. Saves me having to keep looking at my desk phone to see when he is off his call. It was...
Simon Bignell 4 months ago in RingCentral Phone 0 New

Conference Calling: Admin to change host code/participant code for security reasons

I'd like to add my voice to the chorus of those asking for the ability to change conference bridge numbers and host codes, for security reasons. It’s worrisome that RingCentral doesn’t allow this option.
over 3 years ago in RingCentral Phone 3 Under review