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RingCentral Phone

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See what number was called in RingCentral Mobile app

On a desk phone, it is possible to change the settings to see what number was called if a user has multiple extensions forwarded to them. There seems to be no such feature on the mobile app. It would be quite useful if that feature can be implemen...
Michael Avulov about 1 month ago in RingCentral Mobile App / RingCentral Phone 0 Under review

Add repeat option to announcement-only extensions like there are for IVR menus

Currently, the work around is to just repeat the announcement in the audio recording that you upload. This does not allow callers to repeat phone number or websites that they may be directed to.
Ryan Gallagher about 1 month ago in RingCentral Phone 0 Under review

Incoming Caller ID should show the name and number on all plans.

Caller ID with name is a basic feature for every other phone I have and have had for several years. Even my cell phone now has free caller ID with name for no additional cost. The base level plan you offer already has more features than I need (Th...
Albert Michalec about 1 month ago in RingCentral Phone 1 Under review

Limited Extension Continues Rings

This is a MUST, and I need it NOW, I'm in contact with support. Currently Limited extension Phone Ring only 4 time, then hang up. I'm many hundreds of then used in retirement and nursing homes. The Problem is 4 ring(20 seconds), don't Give the Res...
Ernest Mulford about 1 month ago in RingCentral Phone 0 Under review

Prompt Key Press to Receive SMS

Having the opportunity to automatically message customers with a link for an online form or giving them instant access to information on your website would be a great addition to a callers experience and an immense time saver. Removes the wait tim...
Krystal Boggs about 1 month ago in RingCentral Phone 0 Under review

Saving a Number while on Call

Is it possible to save a number while on call. To be clear, saving a number from which you are currently on a call. I think it is something that can add efficiency for users to save a number while waiting for the person to pick up the call.
Aibram Lei Arinque about 1 month ago in RingCentral Phone 0 Under review

Add an option to block deleting call logs in Ring central application

our employees do not answer a phone and it goes as missed call. They want to erase their track so that we don't know if they are answering all phone call so they delete the missed phone log or any other call that they feel its to their benefit. We...
Jean Granizo about 1 month ago in RingCentral Phone 0 Under review

Text and voice broadcast services

Hi, I think it would be a great idea for ringcentral to offer broadcasting services for text and voice calls.
LeSaunta Wilson about 1 month ago in RingCentral Phone 0 Under review

Skip VM greeting

On our old Avaya phone system, employees could press 1 to skip the VM message and go straight to leaving a voicemail. On the new ACO cloud, there is no way to skip the voicemail greeting. I have employees who are requesting to skip other employees...
Brett Miller about 1 month ago in RingCentral Phone 1 Already exists

Launch an External App or Website for Incoming Calls - Optional on Answer

Let's say you are a sales person, so you have a lot of incoming calls, right now with how this feature is enabled for every single call it pops a record. I come back from lunch and I have 30+ records open because of calls that came in while I was ...
Heather Franklin-Tupper about 1 month ago in RingCentral Phone / RingCentral Web/Desktop App 0 Under review