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RingCentral Phone

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Let me see the Caller ID (of the caller) when a user I am using Presence to monitor gets a call

So I have team made up of 6 users, and 95% of their calls are direct dials to the user not to the team as a whole. Then manager would look to see who is calling his employees so that if the user is away from their desk (or out sick) the manager kn...
Matt McDaniel about 2 months ago in RingCentral Phone 0 New

Remove DND feature

Having users put themselves in DND to avoid answering calls. Would like to be able to remove them from doing that.
BCS Voice and Data about 2 months ago in RingCentral Phone 0 New

Allow users to opt out of calls be recorded

Our request is that there be an option to have only calls to external users outside our company directory be recorded. Specifically giving an option to apply that to certain users if I select outbound or inbound there be an option to opt out of ca...
Jenny Pajantoy about 2 months ago in RingCentral Phone 0 New

RingCentral Provisioning should have full accesss to Web interface of Deskphones

RingCentral Provisioning should have full access to Web interface of Deskphones. The client has expressed the desire to remotely access the graphical user interface (GUI) settings of their deskphone, without the need for network connectivity. ...
RC Tester Account about 2 months ago in RingCentral Phone 0 New

Longest Idle Call Queue Fix

Longest Idle currently resets when switching to DND or making any type of call. Users can manipulate this my quickly switching DND on then off AND/OR by making quick calls to remain last in the queue and avoid calls. I propose that Longest Idle's ...
Alec Venturin about 2 months ago in RingCentral Phone 1 New

Marketing Tracking

Hello, we want to be able to track our incoming calls with our different marketing channels. When we set up the account we asked that we have a different number set up for each that way we can track the origin of each call. So they set it up but i...
Jason Radomsky about 2 months ago in RingCentral Phone 0 New

Cannot receive OTP from eBay to verify phone

Cannot receive OTP text message from eBay, however that is the only way to verify a phone number on the eBay platform
Marc Phone about 2 months ago in RingCentral Phone 0 New

Have all accounts in 1 contact list and dial between multiple accounts using extension only

Enterprise account (Federated) Have all accounts in 1 contact list and dial from 1 account to another using extension
Eitan Israelov about 2 months ago in RingCentral Phone 0 New

Call Timer Limit Notifications

It would be useful if we do have a setting that we can enable to average minute for an agent to be on a call and a notification that is enable when the agent has exceeded that time limit
Sherryl Primo about 2 months ago in RingCentral Phone 0 New

Custom Rule

id like to have more option for custom rules. id like to be able to have an option to select if a caller was from a particular site to forward to
Leif Filion about 2 months ago in RingCentral Phone 0 New