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Add an option to Announce the caller's phone number when listening to voicemails

Add an option to either announce the caller's (phone number / Contact Name / Both / Neither ) when listening to voicemails.This would be useful if the user does not see the caller's information on screen (app, web, desk phone, etc) This would bene...
Ocean Joy Cruises 2 months ago in RingCentral Phone 0 Under review

Allow the Same Line to Ring on Multiple Deskphones

As the world changes, more and more people will become hybrid employees - working in the office some times and working from home at other times. The RingCentral Mobile App is not always reliable - I regularly get voicemails from missed calls when ...
Deborah Tran 5 months ago in RingCentral Phone 0 Under review

To be able to opt out of a Voicemail to another extension

We have a business case where a group of rep's has a TF number and a direct number. When customers call the direct number and hit the rep's vm they wan the option to allow the customer to press a digit to opt out of the vm box back to the main cus...
Kristine Saxton 12 months ago in RingCentral Phone 6 Under review

Disclaimer playback during a call

During a call (not at the start of a call) a person may need to play a legal disclaimer or other pre-recorded audio clip. It would be nice if the caller could trigger the audio clip playback during the call and then return to the call once the aud...
Robert Krauthamer 6 months ago in RingCentral Phone 0 Under review

Only allow access to Call recordings to Users who are in the call

If a call is intercepted then the person who intercepts can not listen to the call recording. However the person assigned to the original extension can listen to the call even though they didn't pick it up. So User 1111 calls Users 2222 but the ar...
Dave Marshall 4 months ago in RingCentral Phone 0 Under review

Improvement for Pausing and Stopping Automatic Call Recordings

It is currently not possible to pause or stop recordings when the automatic call recording feature is turned on. We would like to have that ability. The current method to pause or stop a recording is only available with the on-demand (manual) reco...
Guest over 2 years ago in RingCentral Phone 6 Under review

Allow transfers directly to the dial by name directory

Currently in RingCentral Office, you have no way to directly send calls to a dial by name directory without inserting an IVR in the middle. This is extremely frustrating when contact center is on the front end. The caller has the option in Contact...
Corey Buskirk about 2 years ago in RingCentral Phone 1 Under review

Distinctive Ring for Queues

Would be beneficial for queues to have ability to have distinctive ring. That way, if someone is member of multiple queues they can hear ring and discern which group that calling is coming in through. I know we can show queue name, however we have...
Our Master Login Do Not Change 10 months ago in RingCentral Phone 2 Under review

General Voicemail box

We would like to have a general voicemail box that would allow us in the app in to view new voicemails from multiple users. The email gets convoluted due to the amount of emails received. It would be nice to go to the app and have the voicemails s...
Jessica Morriston 4 months ago in RingCentral Phone 0 Under review

Bulk Text Messaging To Alert All Clients At Once

As a refuse hauler dealing with a couple thousand customers, it would be beneficial to be able to upload a CSV file of our clients on routes to send a text message from RingCentral that all would receive at the same time. Alerts reguarding Holiday...
Chad Lehman 3 months ago in RingCentral Phone 0 Under review