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If a user is 'Offline' exclude them from the call queues they are part of.

This creates a problem for us as the call queue group does not acknowledge that a user is offline so still tries to call them unless they manually turn on DND. Seems to be a floor in the system to have to manually update a users status to DND when...
Dacre Staines about 2 months ago in RingCentral Phone 0 New

@mention team inside another team

We currently have a larger group setup for all of our support staff. Because of the amount of noise in that chat, many people turn off notifications, and users know if they want someone's attention to @mention them. That works fine. The feature re...
Jeromy Mallory 3 months ago in RingCentral Phone 1 New

Have a way to limit toll charges from a whitelisted area code

We recently white listed an area code and our security head would like to have us be able to limit any toll charges to limit potential fraud damage by month, etc. We'd want to be able to pick the area code, and then pick a dollar amount to limit o...
Richard Valenta about 2 months ago in RingCentral Phone 0 New

Missed Calls

We have 6 phones. When a phone rings and is picked up, all the other phones inicate that the call was "missed"
Steve Methot 5 months ago in RingCentral Phone 0 New

Detect RC Contact Name Correctly

I have the option to add a different contact name using the same number but when sending a fax using the RC phone up, it detects the first contact I added using the same number when resending a failed fax. On the call logs if the fax was sent succ...
James Peterson about 2 months ago in RingCentral Phone 0 New

Add DTMF as softkey during an active call

We would like a softkey added to transfer an active call to voicemail. The idea would be that the receptionist would answer the call then hit the softkey to tranfer to voicemail and then hit the line key to select the user's voicemail that they wa...
Ricky Coffey about 2 months ago in RingCentral Phone 0 New

Add the option to save text conversations to .pdf.

As an attorney, memorializing conversations with other parties is extremely important. As it is, this is often done through email, and, thanks to Ringcentral feature, I am also able to record phone calls and save the .mp3 to files. This is a great...
Daniel Gerwitz about 2 months ago in RingCentral Phone 0 New

Ability to swap default team and delete original team in messages.

Not being able to remove the original group creates unnecessary clutter in the messaging area. I would like to be able to swap which team is the default so that I could delete the original.
Corey Farmer about 2 months ago in RingCentral Phone 0 New

Add multiple availability states

Many of our customers moving from Mitel to RingCentral have noticed the absence of the various availability states they had on their old system. This allowed for easier call redirections to multiple numbers or coworkers that could be easily change...
102 RingCentral 2 about 2 months ago in RingCentral Phone 0 New

Set custom caller ID when transferring call from IVR menu to external number

We have a use where when you push an option an in the IVR menu it transfers to an external on call number. This person changes and we change the number periodically. We would like when a call is transferred from this number to show up as our compa...
Teddy McDaniel about 2 months ago in RingCentral Phone 0 New