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RingCentral Phone

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Simple mode for Avaya Cloud Office softphone

IT would be useful to have a setting for the softphone to hide the compose text, start video conference, fax and calendar functions. We use MS Teams for these and just need the telephony features.
Chris Waddington about 2 years ago in RingCentral Phone 0 Future consideration

Do you have a report that tells us the outbound caller ID for all our users and phones? At the moment we have to manually check everybody's account to see whether there outbound caller ID is correct on users who have more then one phone.

Do you have a report that tells us the outbound caller ID for all our users and phones? At the moment we have to manually check everybody's account to see whether there outbound caller ID is correct on users who have more then one phone.
Guest about 2 years ago in RingCentral Phone 1 Future consideration

Limited Call Log Access

Give a manager access to the call logs of the people that report to them without giving them access to the whole company? Like their boss's calls.
Guest about 2 years ago in RingCentral Phone 1 Future consideration

Automatic notifications for SFTP failed to transfer recordings - Automate retry transfer for failed transfers

For those transferring recordings to long-term storage for compliance reasons, currently the only way to check for failed transfers is to navigate to: More>Apps and Resources> Archiver Beta Then navigate to the third Phone tab, select the Mo...
Guest about 2 years ago in RingCentral Phone 0 Future consideration

Call Park

Would like speed dials to be added to the phone to Park a call (P1, P2, P3 and P4). If someone calls in, I would like to press one of the speed dials and put the person on hold and then I can call upstairs or downstairs to the person they want to ...
Guest over 2 years ago in RingCentral Phone 2 Future consideration

Separate Hold Music from Call Flip

Putting someone on hold and playing music is acceptable practice and usually a user will tell the other person on the line that they will be put on hold. A call flip however is primary used by the user to leave the office or return to the office w...
Jorge Urbieta over 2 years ago in RingCentral Phone 1 Future consideration

Add ability to whitelist extensions when block all calls is enabled

When block all calls is turned on for an extension currently you are only able to add area codes and DIDs to the whitelist. This becomes an issue when the same CID is used for all devices, as allowing the CID would enable all devices to call the b...
Guest over 2 years ago in RingCentral Phone 1 Future consideration

Admin portal, make departement drop down menu searchable or in alphabetical order

Department drop down menu when creating a new call queue is not searchable and is not in alphabetical order.
Richard Scott over 2 years ago in RingCentral Phone 0 Future consideration

Removing Inbound Caller ID

I have a call center where all phones ring simultaneously. There are known GOOD and BAD inbound calls. The bad ones get missed because the agents dont want to talk to them. We need the ability to block the Caller ID so all calls look the same
Larry Olson over 2 years ago in RingCentral Phone 2 Future consideration

Callers can press a key in auto receptionist and be sent a text.

This is a great feature that I have tried while calling other businesses. Their system answers the phone and will say "press 1 and we will text you a link to our online ordering" it could also be used for "press 2 and we will text you a link for e...
Guest over 2 years ago in RingCentral Phone 0 Future consideration