RingCentral Phone

To comply with SMS-TCR regulations, it would be nice to include a BLOCK LIST that would prevent outgoing SMS to customers who have "opted out" to receive SMS messages.

It would be beneficial, if you could add "autotext" to all outgoing SMS messages that contained "opt out" language.

Go to 3cx.com and see if you can license some of their patents. The MVP queues should have the ability to determine estimated wait time, position in queue, and call back capabilities. Should have to get advanced contact center which is overkill fo...

Go to 3cx.com and see if you can license some of their patents. I should be able to assign an extension any Caller ID for which I have ownership to. I was able to do this in the 3CX product prior to moving to RingCentral.

In addition to forwarding caller id's when transferring calls, need to do the same for calls that are 1st parked and then picked up. Currently, when a parked call is picked up its id is Park or something like that.

I would like the ability to see when users attempt to login and register their phone. The login information to the web portal is captured but not the apps. This would be helpful in troubleshooting call handling issues and user behavior (like using...

I have 2 VVX500 phones. I have set both phones to monitor all lines as well as be able to pick up a line. The problem I have is that when I place someone on hold the other phone rings. The person can "silence" the call, but you can't tell why it i...

In an executive, assistant scenario, we would like the ability to view the caller ID of calls that are incoming or active on a monitored line or presence key.

I would like to add speed dial buttons to all phones in an office (i.e. copy services, building security, etc) via some kind of template for the phone.

This should match the physical phone settings as well. If I put my phone on DND, it does not show on the phone screen (which the preset buttons should turn red, as it does when someone is on a call) nor on the app to others that I'm busy. I should...