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Block outgoing SMS

To comply with SMS-TCR regulations, it would be nice to include a BLOCK LIST that would prevent outgoing SMS to customers who have "opted out" to receive SMS messages.
Doug Boheman 18 days ago in RingCentral Phone 0 New

Comply with SMS-TCR regulation

It would be beneficial, if you could add "autotext" to all outgoing SMS messages that contained "opt out" language.
Doug Boheman 18 days ago in RingCentral Phone 0 New

Add Place in Line, Estimated Wait Time, and Call Back Feature to MVP Queues

Go to 3cx.com and see if you can license some of their patents. The MVP queues should have the ability to determine estimated wait time, position in queue, and call back capabilities. Should have to get advanced contact center which is overkill fo...
Daniel Cayea 10 days ago in RingCentral Phone 0 New

Assign caller ID for an extension without restrictions

Go to 3cx.com and see if you can license some of their patents. I should be able to assign an extension any Caller ID for which I have ownership to. I was able to do this in the 3CX product prior to moving to RingCentral.
Daniel Cayea 10 days ago in RingCentral Phone 0 New

Forward caller id from Parking Lot

In addition to forwarding caller id's when transferring calls, need to do the same for calls that are 1st parked and then picked up. Currently, when a parked call is picked up its id is Park or something like that.
Michael Thum 5 months ago in RingCentral Phone 0 Under review

Capture RC App and RC Phone App login information in Audit Log

I would like the ability to see when users attempt to login and register their phone. The login information to the web portal is captured but not the apps. This would be helpful in troubleshooting call handling issues and user behavior (like using...
Mike Tormanen 7 months ago in RingCentral Phone 3 Under review

Presence: Caller on Hold causes other phone that monitor to ring

I have 2 VVX500 phones. I have set both phones to monitor all lines as well as be able to pick up a line. The problem I have is that when I place someone on hold the other phone rings. The person can "silence" the call, but you can't tell why it i...
over 2 years ago in RingCentral Phone 4 Under review

Caller ID on Presence Buttons

In an executive, assistant scenario, we would like the ability to view the caller ID of calls that are incoming or active on a monitored line or presence key.
Jackie Lange 11 days ago in RingCentral Phone 0 New

Ability to add custom speed dial button to yealink phones from the portal

I would like to add speed dial buttons to all phones in an office (i.e. copy services, building security, etc) via some kind of template for the phone.
Nick Papafotopoulos 11 days ago in RingCentral Phone 0 New

Allow others to see DND status through the phone settings not just the app

This should match the physical phone settings as well. If I put my phone on DND, it does not show on the phone screen (which the preset buttons should turn red, as it does when someone is on a call) nor on the app to others that I'm busy. I should...
Amy Russolillo 11 days ago in RingCentral Phone 0 New