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RingCentral Phone

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Improvement for Pausing and Stopping Automatic Call Recordings

It is currently not possible to pause or stop recordings when the automatic call recording feature is turned on. We would like to have that ability. The current method to pause or stop a recording is only available with the on-demand (manual) reco...
Guest about 3 years ago in RingCentral Phone 7 Under review

Set change timer on status 'do not disturb' back to 'available'

When attending a meeting (live or video) the RC status can be set to 'do not disturb' to avoid incoming calls. After the meeting it is often forgotten to set status back to 'available'. It would be very useful to set a timer to automatic change it...
Ger Joosten 7 months ago in RingCentral Phone 1 Under review

Closed caption in Phone app

people that are hard of hearing need closed captions for phone calls too; not just video meetings. This feature should be accessible in the Phone App and for voice mail; it should provide a text version of the voice mail.
Christy Stables 12 months ago in RingCentral Phone 0 Under review

Distinction between internal and external calls by ringtone

It would be great to assign all internal calls a specific ringtone and all external calls a different ringtone. This would be a great admin feature.
Ashlyn Brown over 1 year ago in RingCentral Phone 2 Under review

set the number of times an IVR loops to less than 3

I want callers to hear a prompt one time and no more in my main IVR even if they don't press anything. It would seem that the default of 3 loops through the message is hard coded. The problem from some of our customers is that touch tones don't al...
Inventory Inventory over 1 year ago in RingCentral Phone 1 Under review

Incoming Caller ID should show the name and number on all plans.

Caller ID with name is a basic feature for every other phone I have and have had for several years. Even my cell phone now has free caller ID with name for no additional cost. The base level plan you offer already has more features than I need (Th...
Albert Michalec over 1 year ago in RingCentral Phone 1 Under review

Interrupting my current call

I need incoming calls to stop interrupting my current call. I would like to be able to see that someone is calling, but for the active call to take priority
Guest about 2 years ago in RingCentral Phone 3 Under review

Turn Off Extension Dialing Options

RingCentral Users with consecutive extensions (ie 117, 133) are receiving inbound calls from individuals calling a Call Queue of which they are not part of. If the inbound caller presses a phone tree option multiple times, the call is routed to th...
Kelsie Gissler over 2 years ago in RingCentral Phone 10 Under review

I'd like to be able the schedule conference calls in the future

I'd like to be able to schedule conference calls at a future date, right now I can set up a call immedicately.
Guest almost 3 years ago in RingCentral Phone 6 Under review

Better fax failure messages and admin tracking dashboard

Our company works with fairly large files (5-30 pages long) that must be sent to different organizations exclusively by fax. We understand that the organizations that must receive these files also serve other companies in the country so our faxes ...
Dan Herrera over 1 year ago in RingCentral Phone 1 Under review