RingCentral Phone

Would helo with the produtivity. Agent doesnt have the option to decline and no delay in call being picked up.

Allowing the dialpad window to move outside the app would allow a user to make calls easily without having to utilize as many computer resources and screen real estate. The app will already open a standalone window when a call is received, so it j...

The RingCentral Phone app will allow login via a message-only extension, but there is no functionality there. Being able to send faxes would be incredibly useful. Especially if your only option to send a fax is using the print driver (only availab...

its is userfull becuase every user have not admin rights , so he or she is not able to understand whether that user is active or not.

A way to change the dialling code so that it appears as if you are calling from a local number each time

The recent changes to Call Pickup in Queues is too long. The minimum time until you are notified that a person is in the queue is 4 Rings or 10 seconds. As with any customer service standard for phone calls, the expected answer time for a phone li...

A notification is sent to an end-user that has toggled this feature on from the HUD within both the RingCentral App and RingCentral Phone App (Mostly Used), the Notification is sent to an End-user when another user is available for a call or trans...

If this feature was applied, it will allow you, at-a-glance, to not send or forward calls to requested destination

Turn off queue automatically if agent is inactive on computer for x amount of time.

we need to send an automated voicemail to the client if we call someone and for some reason the call is disconnected or can't go through?