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Having the employees see how many calls they took

I think allowing them to see their numbers would be beneficial - like a scoreboard that could be toggled on and off .
Cynthia Bernier 9 months ago in RingCentral Phone 0 Under review

Allow Call Queue members to change queue status for desktop app

We have two call queues that our internal help desk can be a part of. There is a feature to allow the queue members to select which queue they want to take calls for. This currently only applies to the mobile app, however my team uses the desktop ...
Guest over 2 years ago in RingCentral Phone 1 Future consideration

User Voicemail PIN

User Roles that do not have “User Info” enabled in User Settings are unable to change their voicemail PIN. Enable user option within the voicemail box when dialing into the voicemail system
Jonathan M Farley over 2 years ago in RingCentral Phone 0 Future consideration

RingCentral Phone app allow To Voicemail option for call forwarding members

Hi, It would be best if the call forwarding members of another extension would have the ability to use To Voicemail when the calls ring on their RC Phone desktop app. Right now, To Voicemail option is only available if the call is to their direct ...
Guest over 2 years ago in RingCentral Phone 0 Future consideration

Silence notification for call pickup when the user is set to Do Not Disturb

Even dispatchers need a lunch break. Currently if an extension is assigned to a Pickup Member for a call queue, notifications that a call is available to be picked up still occur when the ext is set to DND. There is no way to silence the notificat...
Ryan Laughy over 1 year ago in RingCentral Phone 0 Under review

Add Job Title to User List Columns and to Filter

It would be nice to have the Job Title field added to the list of fields able to be added as a column in the User List in service web. Also add the Job Title field to the filter so I can filter by all users with the same job title.
Nick Rowland Corp over 2 years ago in RingCentral Phone 0 Future consideration

Customer should have the ability to whitelist country without sending CCAF

Customer should have the ability to whitelist country without sending CCAF, since not all were comfortable sharing this information
Wilhelmina Regal over 1 year ago in RingCentral Phone 0 Under review

Archiver seperation of call recordings for phone transfers.

Currently, when someone calls into the Office (ie extension 1) and they are then transferred to a user at a different extension, the recording of the whole conversation is kept in the Office line. We request that once a transfer is made, there is ...
ISDA Office 10 months ago in RingCentral Phone 0 Under review

Additional Reporting Feature on Call Log: How long it takes to answer a call

Provide management with an effective reporting tool on how long it takes employees to answer calls. This will allows companies to improve their scalability.
Guest over 2 years ago in RingCentral Phone 1 Under review

Have Caller's Names Show Up In Call Queue

Currently, whenever a call comes into a call queue, we are unable to see the caller's name until after the call has ended. We need to be able to see these names while the call is in progress.
Savant savant 10 months ago in RingCentral Phone 0 Under review