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RingCentral Phone

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Call Logs- All Users

As the business owner, I need to be able to see each users call logs, text logs and video logs that each has on a daily/weekly/monthly basis
Guest about 1 year ago in RingCentral Phone 1 Already exists

Add the option to transfer calls directly to voicemail on Unify CPXXX phones.

Currently most other phones that RC sells allow the option to transfer a call directly to a user's voicemail. Can we please get this support for the unify phones? This is an important feature that is used w/ presence at our company. We need to kno...
Guest about 1 year ago in RingCentral Phone 0 Under review

Call Transfer

Should have a way to transfer an incoming call without having to actually pick up the call
Guest about 1 year ago in RingCentral Phone 0 Under review

Update Ringcentral user status to Busy/DoNotDisturb if Outlook status is Busy/DoNotDisturb

I have several RingCentral users in a Tech Support call queue that make frequent use of Outlook calendar meetings and Cisco Webex for remote support assistance. They are all members of a simultaneous Ringcentral call queue for tech support. If the...
Guest about 1 year ago in RingCentral Phone 1 Under review

Sort caller ID/outbound call selections by NAME

Currently, the feature allows for sorting by number ONLY and we have 30+ numbers, so scrolling to find the appropriate name is tiresome. It would be great if the name of the number dictated the sort feature instead of smallest to largest number
Guest about 1 year ago in RingCentral Phone 0 Under review

Allow for custom Caller ID rules to be imported via csv or CRM Integration (example Salesforce).

This would allow admins to quickly build out sets custom numbers to route calls more quickly than the one-by-one manual entry.
Guest about 1 year ago in RingCentral Phone 0 Under review

When disable and re-enable a phone on the app, it reverts back to 4 Rings / 20 seconds.

Some of our users have multiple lines and multiple phones. Have more than 1 Polycom phone active at the same time seem to give us problems where few percent of the call gets dropped at 1 or 2 seconds. When we start disable 1 and enable the other, ...
Guest about 1 year ago in RingCentral Phone 0 Under review

Automatic call forwarding that rotates weekly on external numbers

A feature for forwarding option which automatically rotates weekly to a list of external numbers.
Guest about 1 year ago in RingCentral Phone 1 Under review

Font too large

The new version is way too large of font. The old version I could easily see all my favorites and teams on the side now it is way too large on the new one.
Guest about 1 year ago in RingCentral Phone 0 Under review

Group Call pickup

Group Call pickup - should be available for Office Standard plan
Guest about 1 year ago in RingCentral Phone 1 Will not implement