It would be very helpful to our agents to see more than two Display Settings options at a time. For example, Queue Name, CallerID Name, CallerID Number, and Phone Number would all be wanted by our agents -- all four options at once. Thank you.
User Roles that do not have “User Info” enabled in User Settings are unable to change their voicemail PIN. Enable user option within the voicemail box when dialing into the voicemail system
Jonathan M Farley
over 2 years ago
in RingCentral Phone
0
Future consideration
RingCentral Phone app allow To Voicemail option for call forwarding members
Hi, It would be best if the call forwarding members of another extension would have the ability to use To Voicemail when the calls ring on their RC Phone desktop app. Right now, To Voicemail option is only available if the call is to their direct ...
It would be nice to have the Job Title field added to the list of fields able to be added as a column in the User List in service web. Also add the Job Title field to the filter so I can filter by all users with the same job title.
Nick Rowland Corp
over 2 years ago
in RingCentral Phone
0
Future consideration
Silence notification for call pickup when the user is set to Do Not Disturb
Even dispatchers need a lunch break. Currently if an extension is assigned to a Pickup Member for a call queue, notifications that a call is available to be picked up still occur when the ext is set to DND. There is no way to silence the notificat...
Additional Reporting Feature on Call Log: How long it takes to answer a call
Provide management with an effective reporting tool on how long it takes employees to answer calls. This will allows companies to improve their scalability.
Phone need to be able to receive/accept as many callers as the phone can take (on as many lines as it has)
Just imagine how our customers feel when they calling us and they constantly going to voicemail. Are they getting what they want ? Doubtfully. What are they thinking about our company? Lazy to pickup the phone or what ?-probably.If your desk phone...
Add Search Box to Site Filter When Viewing User List
Add a search box in the filter by site dropdown when viewing the user list. This is included in the department field, why not the site list? We have multi-site enabled and have over 150 sites created. It sometimes takes forever to find the site ne...
Nick Rowland Corp
over 2 years ago
in RingCentral Phone
1
Future consideration