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Break from rings between calls in call queue

To have a break between calls when working in a call queue. For example: You are working in a call queue and end a call. Another call comes in, but it doesn’t ring for you, it just rings for everyone else in the queue for30 seconds before ringing ...
Guest almost 2 years ago in RingCentral Phone 0 Under review

Allow user accounts without direct numbers

Hi, we have a lot of team members who don't need their own phone number, all calls should come in via a group and the outgoing CLI should be that number as well. we don't want staff to have individual numbers at all because then they are tempted t...
Paul Hawkins almost 2 years ago in RingCentral Phone 1 Under review

Custom Rule under que - option to Press 9 for phone directory

When setting a custom rule for call handling under a call queue allow one of the options to include the option for the caller to press 9 to get to the phone directory so they can leave a message in the appropriate mail box. We would like to use th...
Guest almost 2 years ago in RingCentral Phone 0 Under review

click to call widget

Would like to add click to call widget.
Guest almost 2 years ago in RingCentral Phone 0 Under review

On Hold Times Upgrade

WE would like the option to have a more time limit to when someone is placed on hold. We are a travel agency that will have multiple things to do. If we call an airline and they put us on hold for 2-3 hours (yes, this happened in Covid) we want th...
Guest about 2 years ago in RingCentral Phone 0 Under review

Automated calling of phone numbers one after the other

Is there a feature where I can set up RC to continuously call a series of numbers and if someone answers the phone call, then, it gets connected to one of our live agents?
Guest about 2 years ago in RingCentral Phone 0 Under review

increase the number of recipients to receive page and be able to page. Would also like to have an option to receive a page to a phone in DND status

increase the number of recipients to receive page and be able to page. Would also like to have an option to receive a page to a phone in DND status
Guest about 2 years ago in RingCentral Phone 0 Under review

RingCentral Number for Osaka, Japan

Currently there are no available numbers for Osaka, Japan. As a business in Japan, it is not a good option to assign Tokyo numbers to Osaka that is why Osaka numbers are needed.
Guest about 2 years ago in RingCentral Phone 0 Under review

Notification After Certain Voicemail Quantity

For busy extensions that receive a high volume of voicemails, it would be nice to have the option receive a voicemail notifications at certain quantities. ie. when voicemail reach 5, 10, 15, 20, ect. Instead of a notification for each. Especially ...
Phonehub 1 - Potaia about 2 years ago in RingCentral Phone 0 Under review

Update presence status when phone is ringing

Could I ask for a feature request? The presence functionality is only really of any use if it actually shows the status of a user's line all of the time, not just if they received a call directly. At the moment it seems that if an extension is rin...
Bruno Christian Ponsart about 2 years ago in RingCentral Phone 0 Under review