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RingCentral Phone

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Reporting needed by IVR button press

We want to know how many customers press 1 for sales, 2 for service. This will allow us to track incoming sales calls etc...
Guest over 2 years ago in RingCentral Phone 0 Under review

Device Orders Details

Under Device Orders, show a column header with "city" where it was shipped to so that it is easier to find the order desired.
Richard Valenta 10 months ago in RingCentral Phone 0 Under review

Seamlessly go from one Ext to another

Hello A requested feature would be to seamlessly go from one extension to another on the phone app as an admin user. As an owner, I do not carry my laptop around, I carry my phone. Admin/owners should have rights on the phone app to view all exten...
EG Care 10 months ago in RingCentral Phone 3 Under review

Make compatible with Account Edge

Users of Account Edge financial program
Matthew Pfeffer 10 months ago in RingCentral Phone 0 Under review

Authenticator app for 1st time log in

requesting to use authenticator apps when logging in to the Ringcentral for the 1st time. Aside from the security code sent via email, it would be easier if we can approve/ confirm the access via an app on mobile or computer.
Guest over 2 years ago in RingCentral Phone 2 Future consideration

Allow callers on hold to disable or change the hold music

One of my clients uses ringcentral. I dread being the first caller to one of their conference calls, because the default hold music is repetitive and (totally my opinion) awful. I may be the only person in the world that doesn't like it, but in th...
Guest over 2 years ago in RingCentral Phone 1 Under review

Block Annoying Callers from Companies by Name

The ability to block annoying calls from companies by name. For instance, a company with phone numbers all over the state or USA that can bypass you blocking their phone number because they have so many locations and/or phone numbers to call from....
Guest over 2 years ago in RingCentral Phone 0 Under review

Extend the time to input an extension

The system does not allow enough time for a blind person to complete inputting an extension. Could you please increase the wait time between digits? Thank you.
Guest over 1 year ago in RingCentral Phone 0 Under review

Enhance Queue Interrupt Message Feature to Allow Multiple Interrupt Messages For Marketing Purposes

Currently Queues offer a "interrupt" feature that breaks into the music of a caller waiting in the queue. Some systems refer to it as a comfort message. Current Scenario: Elevator music is playing... It pauses, and a voice says, "Thanks for waitin...
Frank Busal-1100 over 2 years ago in RingCentral Phone 1 Future consideration

Announcement Only Extensions- Post Announcement Destination Configurable

RC currently has "announcement only" extensions available. If you transfer a caller to the extension, it plays the announcement and then HANGS UP. It seems to me that "Announcement Only" extensions would be much more useful if you had a choice wha...
Frank Busal-1100 over 2 years ago in RingCentral Phone 1 Future consideration