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call queue identification

I am needing to be able to know what call queue I am answering, even when I am away from my desk. On our old digium system. I could get a announcement when I am answering for a specific queue. I have 3 queues currently. 2 are for our wholesale com...
Guest about 2 years ago in RingCentral Phone 1 Already exists

Generic Voice Message idea

allowed you to have several generic voice messages set up. For example, “I’m a management recruiter specializing in ____. I’m working on an urgent search that I’d like to discuss with you. Call me at (___) ___-____.” When you called, if the person...
Butch Sweedar 9 months ago in RingCentral Phone 0 Under review

Upload Corporate Contacts to phone

Uploading corporate contacts to the deskphone would be very beneficial, manually adding the corporate contacts from the phone is a very time consuming process. Even if we would be able to download the contact list and then upload them to the phone...
Brian Clontz 9 months ago in RingCentral Phone 0 Under review

Shared Phone Line For Chat Users

We have a retail store with a number of part time employees. It's imperitive to have them all on the shared chat feature (with their own names), but it's frustrating that they can't also make/receive calls from the main phone line for the store. T...
Rafi Benjamin 9 months ago in RingCentral Phone 0 Under review

Ring Back Option for Custom Park Lines to ring back to original agent

When a company like ours takes thousands of calls a day and use the park lines until an agent is available to talk, it would allow for customers to speak to someone instead of hearing hold music until the agent is available.
Guest about 2 years ago in RingCentral Phone 0 Under review

Meeting option to silence the music when only the host is on a conference call

First the scenario: we are using conference phone calls during government public meetings for people who are phoning in to participate in the meeting. There could be multiple callers, which is why we are using a conference call. We want to play th...
Sanford Hess 9 months ago in RingCentral Phone 0 Under review

Improve the Presence Extension Selection Screen

Currently when trying to configure presence on a phone, you have to click on each button, search for the extension and then assign it. This is a time consuming task if you have multiple extensions to add. I would like to be able to add multiple ex...
Nick Rowland Corp almost 3 years ago in RingCentral Phone 0 Under review

Caller ID label

When any phone call comes through RingCentral, it would be nice to have the phone ringing say "RingCentral" because we use our personal phones as work phones, it would be great to have that distinction
Guest about 2 years ago in RingCentral Phone 1 Already exists

Make notifications for queue voicemail selectable

A queue has managers and members. Currently they all get an email when a voicemail is left. However, all our queues are for teams with a group email. So I would like to be able to turn off notifications for managers and members and just set the te...
Chris Waddington almost 3 years ago in RingCentral Phone 1 Future consideration

Call Handling for Intercom

Right now, there is only one method of call handling, which works fine for incoming calls. We need to have a separate call handling feature for intercom calls. Right now, if the person you are calling is on the line or unavailable it would go back...
Kim Newberry 9 months ago in RingCentral Phone 0 Under review