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RingCentral Phone

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Call Trap

Our law firm has been inundated with spoofing-type calls. It interrupts our business day, fills our voicemail box, and is simply frustrating. A call trap option could help reduce these calls. Please develop an option for use with our Ring Central ...
Robert Ulman over 1 year ago in RingCentral Phone 0 Under review

A few ideas/complaints

No caller ID. WTHeck!!!! Nothing to indicate when one of the Team is already on a phone call. No indication of when you transfer a call that it was transferred successfully. There is absolutely no connection between the app on my computer and my t...
Teri LeCheminant almost 2 years ago in RingCentral Phone 2 Needs more information

Automatic or scheduled sign-off

Individuals who forget to remove themselves from call queues cause an inconvenience when they do so. Calls can be missed, forwarded to voicemail, or left waiting for the next in the queue. If it were possible to schedule one's self to be removed f...
Mike Arneson over 3 years ago in RingCentral Phone 0 Future consideration

One Touch Audio Dial In

Anyone who is joining an audio conference call just has to hit a link rather than type the dial in and participant code. It's more efficient and Uber conference has that ability.
Guest over 3 years ago in RingCentral Phone 1 Under review

Option to switch from Caller Name to Caller ID for Parked calls in the latest version of RingCentral Phone Apps

Customer business process requires the Caller ID or the number of the parked calls in the HUD of the RingCentral Phone Apps.Older version shows the Caller ID in the parked calls but the latest version now shows Caller Name.
Lutgardo Bayan over 2 years ago in RingCentral Phone 0 Under review

Allow intercom to be used with presence - will allow intercom to work without entering extension number

For larger organizations, it is impossible to remember everyone's extension. For transferring calls, we can simply press the button for the user we wish to transfer the call to, and with presence it will blind transfer to that user. This way we on...
Guest over 2 years ago in RingCentral Phone 1 Under review

Autofill Contacts by Typing Contact Name

The previous app (RingCentral Phone) would autofill contacts if you typed the contact's name. The new RingCentral app does not do that which more or less makes it pointless to have contacts. We are a high volume medical practice and don't have the...
Slabtown (PDX) Tangelo over 1 year ago in RingCentral Phone 0 Under review

When laptop is in sleep mode RingCentral should automatically turn off Accept Queue Calls.

When laptop is in sleep mode RingCentral should automatically turn off Accept Queue Calls. to avoid forgetting to turn queue off manually.
Mary Keith over 1 year ago in RingCentral Phone 0 Under review

More programable options for Presence keys

We are coming over from Mitel and were hoping for some feature parity between our old system and our new system. There was one feature in particular that was very useful called Monitor Extensions. There is something similar with Presence keys on R...
Dennis Lebman 8 months ago in RingCentral Phone 0 Under review

Manipulate Email Notification to Arrive in Plain HTML

In order to ensure a missed call or voicemail is addressed, I have established select profiles to send email notifications to our Jira Project using their built-in email handler. This auto-generates a ticket for my team to receive and action the t...
Eric Burnett over 1 year ago in RingCentral Phone 0 Under review