RingCentral Phone

Today, when fax notifications come in, the "from" line shows "notify@ringcentral.com." However, my organization would prefer the ability to see the sender's fax # there, either showing in place of the generic email address or as a name that displa...

I would like the call queue greeting to play before being transferred into the queue and not calculate as part of the time being in the queue. Right now, the time they spend listening to the "greeting" calculates in the average speed of answer.

We would like to know on average how many rings it takes our support department to answer the phone. This is crucial to verify that our staff answers the phone within a certain amount of time.

Requesting a feature to have the option to assign voicemails to multiple users.

We want quick internal conference call phone numbers that our internal users can call. For example, extension 8505 or 8506 could be reserved for unlimited conference calls.

To disconnect after leaving a VM.

It would be very helpful to our agents to see more than two Display Settings options at a time. For example, Queue Name, CallerID Name, CallerID Number, and Phone Number would all be wanted by our agents -- all four options at once. Thank you.

I think allowing them to see their numbers would be beneficial - like a scoreboard that could be toggled on and off .

Currently, when someone calls into the Office (ie extension 1) and they are then transferred to a user at a different extension, the recording of the whole conversation is kept in the Office line. We request that once a transfer is made, there is ...

Currently, whenever a call comes into a call queue, we are unable to see the caller's name until after the call has ended. We need to be able to see these names while the call is in progress.