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Calls coming into the HUD should have some type of alert or chime

when in the Call Queue Pick up HUD there needs to be an alert notifying you that another person is calling in if you are taking calls for several offices. The notification on the screen now is to small and often missed and there is no alert or sou...
Alex Cochrane 11 months ago in RingCentral Phone 0 Under review

Block Annoying Callers from Companies by Name

The ability to block annoying calls from companies by name. For instance, a company with phone numbers all over the state or USA that can bypass you blocking their phone number because they have so many locations and/or phone numbers to call from....
Guest over 2 years ago in RingCentral Phone 0 Under review

Phone need to be able to receive/accept as many callers as the phone can take (on as many lines as it has)

Just imagine how our customers feel when they calling us and they constantly going to voicemail. Are they getting what they want ? Doubtfully. What are they thinking about our company? Lazy to pickup the phone or what ?-probably.If your desk phone...
Guest almost 2 years ago in RingCentral Phone 1 Under review

Templates for Different Roles

It would be useful to be able to set a template that set Caller ID according to the role of the user in our company. For example, if certain roles at a company need to appear as blocked when they are calling out and have a caller id appear as the ...
Guest almost 2 years ago in RingCentral Phone 0 Under review

New Text Message Email give webpage link, not just app

When a text message is received, the notification email refers to the RingCentral app for replies: "To reply using the RingCentral app, click here ." If an additional reference and link to using the RingCentral webpage for replies in lieu of the a...
Jason Phillips 11 months ago in RingCentral Phone 0 Under review

Removing Inbound Caller ID

I have a call center where all phones ring simultaneously. There are known GOOD and BAD inbound calls. The bad ones get missed because the agents dont want to talk to them. We need the ability to block the Caller ID so all calls look the same
Larry Olson over 2 years ago in RingCentral Phone 2 Future consideration

Enhance Queue Interrupt Message Feature to Allow Multiple Interrupt Messages For Marketing Purposes

Currently Queues offer a "interrupt" feature that breaks into the music of a caller waiting in the queue. Some systems refer to it as a comfort message. Current Scenario: Elevator music is playing... It pauses, and a voice says, "Thanks for waitin...
Frank Busal-1100 over 2 years ago in RingCentral Phone 1 Future consideration

Announcement Only Extensions- Post Announcement Destination Configurable

RC currently has "announcement only" extensions available. If you transfer a caller to the extension, it plays the announcement and then HANGS UP. It seems to me that "Announcement Only" extensions would be much more useful if you had a choice wha...
Frank Busal-1100 over 2 years ago in RingCentral Phone 2 Future consideration

Multi-Language dial-by-name in the IVR Menu

We have an IVR setup where the same choices and prompts are available in 2 languages press 1 for English and press 2 for French At any time a caller can dial 9 the access the dial-by-name directory If the users presses 1, then 9 The prompt plays i...
Guest over 2 years ago in RingCentral Phone 0 Future consideration

TTD/TTY feature

Hello, Could there be or is there a feature for people with a hearing disability? Maybe TDD/ TTY feature for those who are hearing impaired. Please let me know Best, Rivia
Billing Department 11 months ago in RingCentral Phone 1 Already exists