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RingCentral Phone

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Feature of Ring Back Ring Tone

Hello Ring Central, A lot of our customers are asking for the feature Ring Back Ring Tone. If the customer has been in a hold for x amount of time and the phone rings back to the main line, the system should recognize it as an existing call and no...
Guest about 2 years ago in RingCentral Phone 0 Under review

Park feature that everyone can see

If you park a customer using the park button then anyone in the business can see that there is a customer to be picked up. Anyone can answer it. Not the same as a hold button where only the person who selected hold could answer. Multiple park exte...
Guest about 2 years ago in RingCentral Phone 0 Under review

Offer option to change voicemail format to a lossless format like ALAC instead of AAC

Current voicemails are saved in m4a using aac which is a lossy format. Converting to alac still using m4a would provide a lossless format and better quality for our business needs.
Guest about 2 years ago in RingCentral Phone 1 Under review

Call monitor join prior to connection (while ringing)

Have had many users ask about this as they often miss opening portion of calls they are monitoring because they try to connect with *80 and are told the call hasnt connected yet. They try again and find out they missed the introductions etc. Was a...
Brian Bronstein about 2 years ago in RingCentral Phone 0 Under review

Paging system to ring when phone rings either 24/7 or after hours

We have an Employee line that can't be heard unless near the phone This line rings a single phone that often goes unnoticed by our day shift crew and our night shift crew due to loud machinery or not being near the phone. We would like to be able ...
Randy George about 1 year ago in RingCentral Phone 0 Under review

Revert conference prompt when transferring a call

Our sales side of our business revolves around fresh salespeople transferring prospects to our more experienced ones. This message is pretty disruptive to the flow of the call. If you cannot revert our firmware to what it was before please make a ...
Guest about 2 years ago in RingCentral Phone 0 Under review

Add the ability to transfer multiple parties to an extension

Sometimes our clients need translator services. We would like the ability to transfer our client and their translator (who's on a different line) to an extension. Currently, if we attempt this it disconnects both lines.
Charles Smith about 1 year ago in RingCentral Phone 0 Under review

Allow calls from extension to extension 24/7 even if external calls are set by Custom Auto Receptionist Schedule

Allow calls from extension to extension 24/7 even if external calls are set by Custom Auto Receptionist Schedule or Custom Extension Schedule.
Parsons Service Writer about 1 year ago in RingCentral Phone 0 Under review

Dial code/prefix for different caller ID

I need this feature (like all other phone systems have), that will allow the user to dial a prefix before the number and different prefixes will send different caller ID numbers: -Certain phones can dial 9 + the phone number to use the Main compan...
Adi s about 2 years ago in RingCentral Phone 0 Under review

Call Forwarding based on Status (available, busy, do not disturb, etc)

If a user is in an appointment, away for an extended period, or on lunch, it would be helpful to forward the calls to a receptionist. Currently the call forwarding feature can only be enabled during specific times. It would be helpful to allow the...
Guest about 2 years ago in RingCentral Phone 0 Under review