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Option to disable the beep before a page

Give us the option to disable the beep when paging.
Guest almost 2 years ago in RingCentral Phone 6 Future consideration

Voicemail drops

this voice be a great timesaver feature to be able to leave single voicemail drops with individual calls.
Guest 9 months ago in RingCentral Phone 4 Under review

Dial by Name directory by site

Currently dial by name directory is for the entire orginazation only. It would be helpful to have dial by name directories that only list peolpe at a specific site. We have offies all over the globe. Callers in Europe don't need US employees liste...
Cliff Garstka over 1 year ago in RingCentral Phone 4 Under review

Call Queue Position

Call Queue Position when customer is waiting, it should say there are 2 callers ahead or 1 or 5 callers ahead.
Guest over 1 year ago in RingCentral Phone 5 Future consideration

Hide a user or call queue from Directory

Some 'users' are created strictly for forwarding to call queue purposes. Some call queues are setup strictly for routing purposes and do not need to be cluttering up directory causing confusion for users.
Alicia Gates over 1 year ago in RingCentral Phone 4 Planned

Enhance IVR configuration to customize timeout conditions including how many times to repeat announcement

My understanding is that currently an IVR is coded as follows: 1) Play IVR Message 2) Await DTMF Key from caller for short period. If no key is received, the process is repeated 3 times before the IVR "times out", and then either DISCONNECTS the c...
Frank Busal-1100 almost 2 years ago in RingCentral Phone 2 Under review

In Call Queue Press 1 to Leave a Voicemail

Callers wishing to leave a message rather than wait on hold would improve the customer service level. This is a global request and expectation.
Guest over 1 year ago in RingCentral Phone 2 Future consideration

3-way call enhancements (show and remove participants)

3-way call doesn’t show who you are connected to AND you can't remove one person from it. Can only end the entire call.
Guest almost 2 years ago in RingCentral Phone 0 Future consideration

Set user to accept group calls or not remotely

Would be nice if you could overwrite a users setting for accepting group calls or not remotely on their behalf
Zoe Ratchford almost 2 years ago in RingCentral Phone 9 Under review

call waiting longer than 15 min & customise the number of callers in a call queue

PLease can we request the following features 1. to be able to customise the numbers callers in a call queue. It is currently set to multiples of 5 callers only i.e. 5,10.15.20 etc . There are time when only 1-2 staff are taking calls & we do n...
reception two about 2 months ago in RingCentral Phone 1 Under review