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The RingCentral Ideas portal will be offline from February 25 until February 29 while we complete our transition. To learn more about this change, read our announcement in the RingCentral Community.

Coming March 1st: A new & improved Ideas Portal! The Ideas Portal will be under construction and offline February 25th - February 29th. Click here to learn more about this change.

RingCentral Phone

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Transferred calls ring back to original person if the person the call was transferred to can't/doesn't answer

We have users that may be away from their desk or unable to answer a call that is transferred to them. Rather than having the call go to VM we would like it to go back to the person who transferred the call so they can then ask the caller if they ...
Cycrest Systems 11 months ago in RingCentral Phone 0 Under review

vm assigned to specific member selections

We are needing to have an area on the App for members to review a VM and then assign it to a specific member. a simple drop down of members in that que is all that would be needed. This is so a specific member can cull through VM's to see which ne...
Joshua Doss 11 months ago in RingCentral Phone 0 Under review

See Participants in Conference Call

This would allow users in a conference call to see all the participants in a conference call. Either by name or phone number. This would ensure information is being kept secure.
Blaine Ford 11 months ago in RingCentral Phone 0 Under review

more members need access to VM boxes for call ques (only 15 now) co recepiants

VM boxes for call ques are currently restricted to no more than 15 members. We need at least 40-50 embers to be given access to each call que vm's box.
Joshua Doss 11 months ago in RingCentral Phone 0 Under review

Parked Call Visibility

We have some users who only field and make calls through the Yealink physical call. When they park a call there is no way for them to identify which location they parked the call at. On our previous system the button lit up with a different color ...
RACHEL SMITH 11 months ago in RingCentral Phone 0 Under review

Remove the beep which agents hear when their manager starts to monitor their calls

When our manager starts to monitor a call, there is an audible beep which both the client and the agent can hear. This need to be removed as there is no reason a client should hear this. Also, it would be better if the agent did not hear this eith...
Martin Barrington 11 months ago in RingCentral Phone 0 Under review

Display the time zone of the person you are about to call

I think this would be a very useful feature as some businesses have contacts that are in different locations and time zones. This feature would help prevent calling someone outside of their work hours. Perhaps having this as a feature to enable wi...
Christopher Mace 11 months ago in RingCentral Phone 0 Under review

connect 1 user to multiple extensions. so we can track the flow of calls in different extensions

connect 1 user to multiple extensions. so we can track the flow of calls in different extensions
Dr. Salameh 11 months ago in RingCentral Phone 0 Under review

HUD for iOS mobile app

The HUD feature in the desktop app is extremely useful. I'm hoping you'll be able to incorporate this feature into the iOS mobile app as well. That way, I'll be able to check incoming calls while on an active call, and I'll know who to call back j...
Mary Montenegro 11 months ago in RingCentral Phone 5 Under review

Shortcut for 'Do Not Disturb'

Ring have short cuts so you can use your keyboard do actions but could they create a short cut to put you on ‘Do Not Disturb’. So instead of having to click on the circle > available > Do not disturb. It could be CTRL | D for do not disturb ...
Carren Booth 11 months ago in RingCentral Phone 0 Under review