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RingCentral Phone

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General Voicemail sent to all phones

Mitel has the ability for voicemail to go to a general voicemail line that is seen on all phones in the company, not just to one extension. This is needed for small offices that have multiple phones because if it is sent to one phone, and that per...
Marla Hunt 4 months ago in RingCentral Phone 1 Under review

Autofill Contacts by Typing Contact Name

The previous app (RingCentral Phone) would autofill contacts if you typed the contact's name. The new RingCentral app does not do that which more or less makes it pointless to have contacts. We are a high volume medical practice and don't have the...
Slabtown (PDX) Tangelo 4 months ago in RingCentral Phone 0 Under review

When laptop is in sleep mode RingCentral should automatically turn off Accept Queue Calls.

When laptop is in sleep mode RingCentral should automatically turn off Accept Queue Calls. to avoid forgetting to turn queue off manually.
Mary Keith 4 months ago in RingCentral Phone 0 Under review

Give "Call Ques' the ability to Present 2nd Call to a user 2nd Primary Line Button that is already active on a call.

was able to create work around by using "Custom Rule" to route incoming calls to Virtual extension and using "Call Handling" to add "coworkers" to "Ring all at once" . The problem with this workaround is, the user who answered the incoming call is...
Jason Barrett 4 months ago in RingCentral Phone 0 Under review

SAVE FAXES

i need to see previously sent faxes after 30days. We should not have to pay extra just to see old faxes.
Office General Line 4 months ago in RingCentral Phone 0 Under review

Using Greeting for Advertising During On Hold/Ringing - Continue playing the greeting from where it was paused, instead of restarting the greeting.

When a customer calls in, they hear an advertisement greeting. If the caller is placed on hold, they should continue hearing the greeting from where it left off. This cycle should continue if the caller is placed on hold several times, until the g...
Mo B 4 months ago in RingCentral Phone 0 Under review

Manipulate Email Notification to Arrive in Plain HTML

In order to ensure a missed call or voicemail is addressed, I have established select profiles to send email notifications to our Jira Project using their built-in email handler. This auto-generates a ticket for my team to receive and action the t...
Eric Burnett 4 months ago in RingCentral Phone 0 Under review

Add Outgoing/Reply Text Messages to existing Email alerts - ARCHIVING/COMPLIANCE

We need the ability to archive all incoming and outgoing text messages. This solution and functionality is already in place for "incoming" messages but not outgoing/reply text messages. Currently, I receive "incoming" text message alerts in my ema...
Steven Sera 4 months ago in RingCentral Phone 0 Under review

Set time of day for call log delivery

Currently call logs are sent by email at a fairly random time (perhaps the time of day when originally set up?). It'd be good to allow for a time of day (even a select menu for each hour) which would mean fewer "In Progress" calls are included if ...
Jason O'Leary 4 months ago in RingCentral Phone 0 Under review

Multiple Ringtones for internal/external calls

With our previous provider we were able to set up 2 different ringtones. One would signify internal calls (from one extension to another). The other ringtone would be set for all external calls coming into the business. This would be for the deskt...
Sandra Helton 4 months ago in RingCentral Phone 0 Under review