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Calls on Private Park or Public park Ring back

Currently on Public Park the Ring Back option works great but if that extension is on the phone it send the caller to Voicemail of the extension. Private Park locations doesn't Ring back at all. For a ring back option can it go to a call queue as ...
Vic Barkamian about 1 year ago in RingCentral Phone 4 Under review

Give a reminder when calls are in Park

Calls in Park don’t get a reminder that there is a call waiting. One can also forget what # the call is parked on.
Guest almost 2 years ago in RingCentral Phone 8 Under review

Answered calls showing up as missed for other extensions

Our main line rings to other extensions, but when someone answers, the call shows up as missed for the other extensions. You then have to log onto another platform within RC to see if the call was answered. This is very inefficient. This needs to ...
Zany Dunlap 2 months ago in RingCentral Phone 0 Under review

Need a easier way to transfer a call directly from a desk phone to someone's voicemail

Our receptionist uses a desk phone with sidecars. We're a small company with only about 70 extensions, so we are able to have a button on the phone or on a sidecar for every extension. It is a multi-step process with this system, from a desk phone...
Craig Rhinehart 4 months ago in RingCentral Phone 0 Under review

Access all voicemail boxes from the App

I monitor and manage 4 voicemail boxes for my organization (my personal box, my department's Call Queue box, and two Message-Only Extension boxes). At the moment, to check those boxes for voicemails, I have to log into the app to check my personal...
Malissa Cadwallader 2 months ago in RingCentral Phone 0 Under review

Assign multiple lines to one phone

RC should allow for assigning multiple lines to one phone. If there is one assistant, and they are working for multiple people, the assistant should be able to tell what calls were missed by what person. This is currently not possible. This featur...
Carlos Fernandez 5 months ago in RingCentral Phone 0 Under review

Change or Remove Main Company Caller ID Option

We have no main company phone number. I recommend allowing the caller ID label "Main Company" to be edited or removed. This will prevent people from assigning an outgoing caller ID number that is not their site's when they think it is.
Mike Masi 24 days ago in RingCentral Phone 0 Under review

Customize Audio Conferencing Greeting

Would like to have the ability to customize the audio conferencing greeting like we can with the rest of the Ring Central system. This would provide a cohesive experience for callers to our firm.
Michelle Staniec 24 days ago in RingCentral Phone 0 Under review

For Rotating Queue Call Handling, make the agent state Busy if calls are refused

For Rotating Queue Call Handling, make the Queue member agent state change from Available to Busy if presented calls are refused - this will stop subsequent calls being presented to an agent who has forgotten to put themself on Busy state when the...
Paul Hope 24 days ago in RingCentral Phone 0 Under review

Add an audio tone between calls being transferred

My business would appreciate the option of an audio cue that occurs after an incoming call is transferred to you after a warm transfer on the desk phones. Currently it is difficult to distinguish when the call with the person transferring the call...
Guest almost 2 years ago in RingCentral Phone 0 Under review