RingCentral Phone

Please add a tone or notification when a call is transferred to another user's extension. Currently, if a call is transferred there is no notification to prepare for the caller. Seems like a simple fix.

Give the option to change the Wrap Up Time. Individual users should be able to modify Wrap Up time. It is tedious to keep going back to available.

If I'm looking to use my phone or anything else related to it like voice mail, voice mail transcriptions, contacts,.... I don't want yet another button called "Inbox" to click on. Have everything related to the Phone, under the Phone Icon button w...

We really like the idea of calls rolling from a primary queue to an Overflow Members queue, however, we don't want calls to roll immediately to the Overflow. We would like to only use them if a call holds for a few moments first. This would minimi...

My business isn't text heavy, so my plan is 100 per month. However, I continue to DRAMATICALLY EXCEED that amount because clients (if they have an iPhone) click the 'like' or 'thumbs up' or 'happy face' or whatever it is on their end when they rec...

When we are busy trying to answer multiple phone calls is less manageable than multiple text threads. Or when we are too busy to answer the MAIN LINE (not user extension), text messages are much easier to manage than voice mail. We would really ap...

So we can be identified when we are calling clients

Add ability to program a key on a keyset that can give out an alternate caller id name and number

This feature would allow pre-recorded messaging to play across all user, group and IVR accounts when callers are placed on hold (or waiting in queue), to provide general or promotional information about the host organization to drive customer enga...

On our previous phone system we had the ability to start typing an extension on the physical phone and it would begin the lookup of the corporate directory without having to go into a search feature. It would be nice to be able to start entering a...