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RingCentral Phone

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Add ability to whitelist extensions when block all calls is enabled

When block all calls is turned on for an extension currently you are only able to add area codes and DIDs to the whitelist. This becomes an issue when the same CID is used for all devices, as allowing the CID would enable all devices to call the b...
Guest over 2 years ago in RingCentral Phone 1 Future consideration

Callers can press a key in auto receptionist and be sent a text.

This is a great feature that I have tried while calling other businesses. Their system answers the phone and will say "press 1 and we will text you a link to our online ordering" it could also be used for "press 2 and we will text you a link for e...
Guest over 2 years ago in RingCentral Phone 0 Future consideration

Auto-discard voicemails less than 5 seconds

Hi community, Newly using RC w/ Premium plan, here is my idea: Automatically discard voicemails less than 5 seconds long Good clearance of hanging messages and contagious cough. Thank you for your attention !
Guest over 2 years ago in RingCentral Phone 1 Future consideration

Being able to hear the phone ringing via CyberData Paging Amplifier and speaker system.

I implemented a system for a customer that would like to be able to hear his phones ring over a CyberData Paging Amplifier and speaker system. Currently, this is not a feature of the RingCentral system.
Guest almost 3 years ago in RingCentral Phone 0 Future consideration

To be able to fax to a group of contacts instead of adding each contact individually

It will save time when faxing a promo or flyer to many contacts.
Guest over 2 years ago in RingCentral Phone 0 Future consideration

Would like to see the 411 published listin

I would like to see the published 411 listing without calling 411.
Guest over 2 years ago in RingCentral Phone 0 Future consideration

disable the rollover

We are a small town radio station and we do contests and don't need the rollover feature when giving stuff away. There should be a way to shut off the rollover feature, so as to give a busy signal to our contestants.
Guest over 2 years ago in RingCentral Phone 0 Future consideration

Keep Site Filter When Editing User Phones

Option to keep the Sites filter in place when editing multiple phones. Every time I need to change multiple phones and select a Site filter, when I'm finished and click the "Back" button, it brings me back to the list of user phones but clears the...
Nick Rowland Corp over 2 years ago in RingCentral Phone 0 Future consideration

Abandonment Threshold

I don't want to count queue abandons at <30 seconds. They are hang ups and aren't valid in our performance data. Ring Central does not have the ability to set an abandonment threshold. I know that RC is not an ACD, but this should be a standard...
Guest over 2 years ago in RingCentral Phone 0 Future consideration

Phone call satisfaction feedback/survey

How to setup a feedback/survey for our RingCentral calls? For example, when the call is ended, the customer can press 1 or 2 to express satisfaction or not satisfaction.
Guest over 2 years ago in RingCentral Phone 0 Future consideration